Vincit

Manager

• Own business-critical continuous services end to end, ensuring stable operations and agreed service levels, KPIs, and commitments
• Build trusted relationships with senior customer stakeholders
• Lead service governance meetings and manage customer expectations
• Coordinate across customers, vendors, and Vincit teams
• Identify customer needs and opportunities and scope additional work
• Take ownership of renewals, extensions, offers, pricing, and commercial negotiations with sales
• Forecast, bill, and manage service profitability across fixed-price and time-and-materials work
• Control scope and change requests
• Plan staffing and competence needs with capability leads
• Act as senior escalation point for incidents and lead customer communication during critical incidents
• Ensure information security and compliance requirements are met
• Lead transitions into continuous service
• Improve service operations and automation and explore AI-enabled improvements
• Support other Service Delivery Managers
• Contribute to Vincit Way and continuous service development

Explore Senior Service Delivery Manager at Vincit. Review requirements and application details.