Clinic Administrative Assistant

Vinfen

. Perform daily front desk operations for an outpatient clinic .

Posted 10/9/2026full-timeLowell • Massachusetts • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and clerical skills in a medical office setting, with a focus on customer service, appointment coordination, and effective communication. Proficient in managing client records, insurance verification, and supporting clinical staff while adhering to clinic policies and procedures.

Highest-signal resume keywords

Administrative ExperienceCustomer Service SkillsMedical Terminology KnowledgeBilingual English/SpanishCPR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingClient Record ManagementInsurance VerificationOffice Equipment OperationData EntryDocument PreparationMultitaskingConfidentiality MaintenanceGeneral Office PracticesMedical Office Procedures

Soft Skills

Organizational SkillsInterpersonal SkillsEffective CommunicationSound JudgmentProblem-Solving

Tools & Technologies

Computer ApplicationsOffice EquipmentWord Processing SoftwareSpreadsheet SoftwareDatabase Management

Certifications & Qualifications

CPR CertificationFirst Aid CertificationCPSS Certification

Industry Keywords

Outpatient ClinicHealthcare OperationsClient InteractionReferral ManagementClerical Support

About the role

Key responsibilities & impact

Perform daily front desk operations for an outpatient clinic
Greet and direct visitors
Answer client and caller queries and provide customer service
Serve as a resource for clients, families, and outside agencies
Check in and check out clients
Collect and track co-pays
Schedule, remind, and coordinate appointments
Update and maintain client records
Manage referrals and assist with initial paperwork and information gathering
Assist with insurance verification
Operate computer and office equipment
Answer and screen high-volume telephone calls and communications
Prioritize, document, refer, respond to, and follow up on work in progress
Serve as liaison between clients and clinicians/prescribers
Coordinate telephone messages, mail, electronic communications, and faxes
Compose, edit, and distribute correspondence, memos, documents, and forms
Prepare word-processing documents, spreadsheet reports, and information
Maintain files, databases, and record-keeping efforts
Process record requests
Attend meetings and prepare and distribute minutes
Maintain clinician and prescriber appointment calendars
Assist prescribers with medication refill requests, lab ordering/entering, transportation, medication orders, and clinic-specific tasks
Provide clerical, project, and administrative support to clinical staff and the Office Manager
Handle and resolve first-level complaints or problems and escalate unresolved issues
Maintain supplies and office appearance
Ensure adherence to clinic procedures and policies
Perform other related duties as required

Requirements

What you’ll need

A minimum of three years of administrative, clerical or secretarial experience in a medical office setting
High school diploma or equivalent is required
Bachelor's degree preferred
CPR required within two weeks of hire
First Aid required within two weeks of hire
CPSS required
Bilingual English/Spanish speaking are encouraged to apply
Ability to lift at least 25 pounds using proper lifting techniques
Ability to operate a computer and other office equipment such as a calculator, copier, and printer
Ability to remain in a stationary position 50% of the time as needed
Ability to bend, reach, file, sit, stand and move around the facility
Ability to speak, hear and communicate with clients, staff and external representatives
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Excellent organizational and multitasking skills
Ability to prioritize
Customer-oriented communication skills
Ability to communicate effectively, both orally and in writing
Knowledge of general office practices and procedures
Ability to exercise sound judgment
Ability to work independently and meet deadlines
Ability to maintain confidentiality
Strong interpersonal skills and ability to work effectively with persons from a broad spectrum of backgrounds
Knowledge of general computer applications and equipment
Knowledge of medical terminology and healthcare operations preferred

Benefits

Comp & perks

A fully funded 401(a), employer-sponsored retirement plan that requires no employee contribution
Employee-funded 403(b) plan
Medical, Dental and Vision plans for eligible employees scheduled to work 30 hours per week or more
Employer contribution toward the cost of medical insurance
Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
Employer-paid Short-Term Disability Insurance for employees who qualify
Flexible Spending Reimbursement Accounts (Health and Dependent care)
Voluntary Term Life, Whole Life, Accident, Critical Illness, and Hospital Indemnity Insurance
Generous paid time off for employees scheduled to work 20 hours or more per week