Clinic Administrative Assistant

Vinfen

. Manage daily front desk operations for an outpatient clinic .

Posted 10/9/2026part-timeLowell • Massachusetts • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and clerical skills in a medical office setting, with a focus on customer service, effective communication, and the ability to manage multiple tasks efficiently. Proficient in maintaining client records, scheduling appointments, and ensuring adherence to clinic procedures.

Highest-signal resume keywords

Administrative Experience In Medical OfficeCustomer-Oriented Communication SkillsOrganizational And Multitasking SkillsCPR CertificationFirst Aid Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Record ManagementAppointment SchedulingInsurance VerificationOffice Equipment OperationWord ProcessingSpreadsheet ReportingDatabase ManagementDocument PreparationRecord KeepingHigh-Volume Call Handling

Soft Skills

Interpersonal SkillsEffective CommunicationSound JudgmentConfidentiality MaintenanceProblem-Solving

Tools & Technologies

General Computer ApplicationsOffice Equipment

Certifications & Qualifications

CPRFirst AidCPSS

Industry Keywords

Outpatient ClinicClient ServicesMedical Office ProceduresAdministrative SupportClerical Duties

About the role

Key responsibilities & impact

Manage daily front desk operations for an outpatient clinic
Greet and direct clinic visitors
Answer client and caller queries and provide customer service
Serve as a resource for clients, families, and outside agencies
Check in and check out clients
Collect and track co-pays
Schedule, remind, and coordinate appointments
Update and maintain client records in the designated system
Manage referrals and assist with initial paperwork and information gathering
Assist with insurance verification
Operate computers and office equipment
Answer and screen high-volume telephone calls and communications
Prioritize incoming work, refer tasks, respond as appropriate, document, inform, and follow up with the supervisor
Serve as liaison between clients and clinicians/prescribers
Coordinate telephone messages, mail, electronic communications, and faxes
Compose, edit, and distribute correspondence, memos, documents, and forms
Prepare word-processing documents, spreadsheet reports, and information
Set up and maintain files and databases, copy documents, and oversee record-keeping
Respond to and process record requests
Attend meetings and prepare and distribute minutes
Maintain clinicians' and prescribers' appointment calendars
Collaborate with prescribers on medication refill requests, lab ordering/entering, transportation, medication orders, and other clinic-specific tasks
Provide clerical, project, and administrative support to clinical staff and the Office Manager
Provide support to other areas as requested
Handle first-level complaints and problems, resolving independently where possible and escalating unresolved issues
Maintain supplies and office appearance
Ensure adherence to clinic procedures and policies
Perform other related duties as required

Requirements

What you’ll need

A minimum of three years of administrative, clerical or secretarial experience in a medical office setting
High school diploma or equivalent is required
CPR required within two weeks of hire
First Aid required within two weeks of hire
CPSS required
Excellent organizational and multitasking skills
Ability to prioritize
Customer-oriented communication skills
Ability to communicate effectively, both orally and in writing
Knowledge of general office practices and procedures
Ability to exercise sound judgment
Ability to work independently and meet deadlines
Ability to maintain confidentiality
Strong interpersonal skills and ability to work effectively with persons from a broad spectrum of backgrounds
Knowledge of general computer applications and equipment
Ability to lift at least 25 pounds using proper lifting techniques
Ability to remain in a stationary position 50% of the time as needed
Ability to bend, reach, file, sit, stand and move around the facility
Ability to speak, hear and communicate with clients, staff and external representatives
Specific vision abilities including close, distance, color, peripheral and depth perception, and ability to adjust focus
Bilingual English/Spanish speaking applicants are encouraged to apply (not required)
Bachelor's degree preferred (not required)

Benefits

Comp & perks

A fully funded 401(a), employer-sponsored retirement plan that requires no employee contribution
Employee-funded 403(b) plan
Medical, Dental and Vision plans for employees scheduled to work 30 hours per week or more
Employer contribution toward the cost of medical insurance
Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
Employer-paid Short-Term Disability Insurance for employees who qualify
Flexible Spending Reimbursement Accounts (Health and Dependent care)
Voluntary Term Life, Whole Life, Accident, Critical Illness, and Hospital Indemnity Insurance
Generous paid time off for employees scheduled to work 20 hours or more per week