Clinic Administrative Assistant

Vinfen

. Perform daily front desk operations for an outpatient clinic .

Posted 10/7/2026full-timeLowell • Massachusetts • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and clerical skills in a medical office setting, with a focus on customer service, appointment coordination, and effective communication. Proficient in managing client records, insurance verification, and supporting clinical staff while adhering to clinic policies and procedures.

Highest-signal resume keywords

Administrative ExperienceCustomer ServiceBilingual English/SpanishCPR CertificationMedical Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingClient Record ManagementInsurance VerificationOffice Equipment OperationWord ProcessingSpreadsheet ReportingData EntryMultitaskingConfidentiality MaintenanceMedical Office Procedures

Soft Skills

Organizational SkillsInterpersonal SkillsEffective CommunicationSound JudgmentProblem-Solving

Tools & Technologies

Computer ApplicationsOffice EquipmentDatabase Management SystemsTelephone SystemsElectronic Communication Tools

Certifications & Qualifications

CPR CertificationFirst Aid CertificationCPSS Certification

Industry Keywords

Outpatient ClinicHealthcare OperationsMedical OfficeClient InteractionRecord-Keeping

About the role

Key responsibilities & impact

Perform daily front desk operations for an outpatient clinic
Greet and direct visitors and provide high-quality customer service
Answer client and caller queries and serve as a resource for clients, families, and outside agencies
Check in and check out clients and collect and track co-pays
Schedule, remind, and coordinate appointments
Update and maintain client records in the designated system
Manage referrals and assist with initial paperwork and information gathering
Assist with insurance verification
Operate computer and office equipment and answer high-volume telephone calls
Screen, prioritize, document, route, and follow up on incoming communications
Serve as liaison between clients and clinicians/prescribers
Coordinate telephone messages, mail, electronic communications, and faxes
Compose, edit, and distribute correspondence, memos, documents, and forms
Prepare word-processing documents, spreadsheet reports, and information
Maintain files and databases, copy documents, and oversee record-keeping
Process record requests
Attend meetings and prepare and distribute minutes
Maintain clinicians' and prescribers' appointment calendars
Collaborate with prescribers on medication refill requests, lab ordering/entering, transportation, medication orders, and other directed tasks
Provide clerical, project, and administrative support to clinical staff and the Office Manager
Provide support to other areas as requested
Handle first-level complaints, resolve issues independently when possible, and escalate unresolved issues
Maintain supplies and office appearance
Ensure adherence to clinic procedures and policies
Perform other related duties as required

Requirements

What you’ll need

A minimum of three years of administrative, clerical or secretarial experience in a medical office setting
High school diploma or equivalent is required
Bachelor's degree preferred
Bilingual English/Spanish speaking are encouraged to apply
CPR required within two weeks of hire
First Aid required within two weeks of hire
CPSS required
Ability to lift at least 25 pounds using proper lifting techniques
Ability to operate a computer and office equipment such as a calculator, copier, and printer
Ability to remain in a stationary position 50% of the time
Ability to bend, reach, file, sit, stand and move around the facility
Ability to speak, hear and communicate with clients, staff and external representatives
Close, distance, color, peripheral and depth vision, and ability to adjust focus
Excellent organizational and multitasking skills
Ability to prioritize and communicate effectively orally and in writing
Knowledge of general office practices and procedures
Ability to exercise sound judgment, work independently, meet deadlines, and maintain confidentiality
Strong interpersonal skills and ability to work effectively with persons from a broad spectrum of backgrounds
Knowledge of general computer applications and equipment
Knowledge of medical terminology and healthcare operations preferred

Benefits

Comp & perks

A fully funded 401(a), employer-sponsored retirement plan requiring no employee contribution
Employee-funded 403(b) plan
Medical, Dental and Vision plans for eligible employees scheduled to work 30 hours per week or more
Employer contribution toward the cost of medical insurance
Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
Employer-paid Short-Term Disability Insurance for eligible employees
Flexible Spending Reimbursement Accounts (Health and Dependent care)
Voluntary Term Life, Whole Life, Accident, Critical Illness, and Hospital Indemnity Insurance
Generous paid time off for employees scheduled to work 20 hours or more per week