Community Intervention Specialist, MA BHAS

Vinfen

. Promote the full integration and functioning of Persons Served to live successfully in the community .

Posted 10/6/2026full-timeLowell • Massachusetts • United StatesJunior💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community-based care and crisis intervention, with a strong focus on trauma-informed practices and effective communication. Capable of connecting clients to essential services while maintaining comprehensive documentation and fostering collaborative relationships with community partners.

Highest-signal resume keywords

Crisis InterventionTrauma-Informed CareCommunity-Based SupportCultural CompetenceDocumentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Behavioral Health ExperienceCrisis ResponseClient DocumentationMental Health UnderstandingSubstance Use Disorder KnowledgeCommunity Resource CoordinationEmergency Situation ManagementClient Flow TrackingWarm Hand-Off FacilitationDaily Living Assistance

Soft Skills

Interpersonal SkillsCustomer ServiceCommunication SkillsConflict De-EscalationRelationship Building

Tools & Technologies

ComputerCalculatorCopierPrinterTelephone Systems

Certifications & Qualifications

CPR CertificationFirst Aid CertificationCPAA Certification

Industry Keywords

Human ServicesCommunity PartnersCrisis ManagementMental Health CounselingSubstance Abuse TreatmentVictim ServicesSocial Determinants of HealthCulturally Diverse PopulationsBehavioral Health SettingPerson-First Service Delivery

About the role

Key responsibilities & impact

Promote the full integration and functioning of Persons Served to live successfully in the community
Provide frontline, community-based care, crisis response, and rehabilitation support
Serve as a bridge connecting Persons Served with community partners, emergency services, and first responders
Maintain a trauma-informed environment promoting safety and recovery
Answer telephones, direct calls, assist with phone messages, and maintain phone listings
De-escalate active conflicts, manage emergency situations, and provide immediate on-the-ground support
Connect clients and community members to housing, mental health counseling, substance abuse treatment, and victim services
Promote trauma-informed, person-served, strengths-based, and person-first service delivery
Design and implement community-based, trauma-informed violence and disruptive-behavior prevention strategies with clinical leadership
Facilitate warm hand-offs to Living Room and/or Sober Support areas
Track client flow to increase accessibility and problem-solve engagement and connection barriers
Coordinate care with program staff, supervisors, clinicians, and emergency personnel
Support incident response by gathering information, notifying appropriate parties, and completing documentation
Liaise between the public, local organizations, and legal or law enforcement agencies
Maintain documentation and records
Participate in supervision and staff meetings
Perform other related duties as assigned

Requirements

What you’ll need

1-2 years’ experience in human services, preferably in a behavioral health community-based outpatient or acute/diversionary behavioral health setting
Personal lived experience of a mental health or substance use condition strongly preferred
Linguistic, social, cultural, ethnic, and racial demographics reflective of the community served strongly preferred
High school diploma or equivalent required
Bachelor’s degree in social work, psychology, criminal justice, or another related field preferred
In some cases, experience may be substituted for academic training
Excellent customer service, interpersonal, written, and verbal communication skills
Ability to develop effective documentation and maintain satisfactory working relationships
Demonstrated competence serving culturally, ethnically, and socially diverse populations
Understanding of social determinants of health and commitment to crisis intervention in whole-person care
Understanding of trauma, co-occurring disorders, mental health disorders, and substance use disorders strongly preferred
Valid US driver's license presented at employment
At least 21 years of age and valid US driver's license maintained for at least six months
Ability to pass a driver's screening background check and maintain a safe driving record if driving
Adequate insurance if using a personal vehicle
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, lift at least 25 pounds, and assist clients with daily living tasks
Ability to operate a computer, calculator, copier, and printer
CPR within 2 weeks of hire
First Aid within 2 weeks of hire
CPAA required within 6 months of hire

Benefits

Comp & perks

A fully funded 401(a), employer-sponsored retirement plan requiring no employee contribution
Employee-funded 403(b) plan
Medical, Dental and Vision plans for eligible employees scheduled to work 30 hours per week or more
Employer contribution toward the cost of medical insurance
Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
Employer-paid Short-Term Disability Insurance for qualifying employees
Flexible Spending Reimbursement Accounts for Health and Dependent care
Voluntary Term Life, Whole Life, Accident, Critical Illness, and Hospital Indemnity Insurance
Generous paid time off for employees scheduled to work 20 hours or more per week