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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing mental health services programs, including clinical, financial, and administrative operations, while ensuring compliance with regulations and quality improvement initiatives. Proficient in implementing evidence-based practices and fostering a supportive environment for residents and staff.
Highest-signal resume keywords
Program ManagementCrisis Prevention and ResponseCertified Psychiatric Rehabilitation PractitionerEvidence-Based PracticesHuman Services Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementCrisis Prevention and ResponseDocumentation StandardsMedication Administration Program ComplianceQuality Improvement InitiativesHousing AssessmentMotivational InterviewingCognitive Behavioral InterventionsTrauma-Informed PracticesStaff Training
Soft Skills
CollaborationDecision MakingConfidentialitySupervisionCommunication
Certifications & Qualifications
Certified Psychiatric Rehabilitation PractitionerCPR CertificationFirst Aid CertificationMAP Certification
Industry Keywords
Mental Health ServicesHousing FirstHarm ReductionPerson-Centered PracticesRecovery-Oriented PracticesCo-Occurring DisordersPsychiatric DisabilityCommunity TenureSelf-SufficiencyAdverse Event Management
About the role
Key responsibilities & impact- Oversee the clinical, financial, and administrative operation of a GLE/SIE mental health services program
- Promote residents' engagement, housing permanency, community tenure, self-sufficiency, and successful completion of residence tenure
- Manage residential site systems, procedures, regulations, quality improvement initiatives, intakes, and discharges
- Coordinate transitions with the Team’s Housing Coordinator
- Create a welcoming, respectful, and valued helping environment for residents, families, friends, and other supports
- Coordinate Treatment Plan interventions and ensure completion of non-clinical interventions
- Implement Safety Plans and Crisis Prevention and Response Plans
- Monitor documentation quality, Medicaid Rehab Option standards, evidence-based practices, and staff training needs
- Support Motivational Interviewing, Harm Reduction, Housing First, Stages of Change, WRAP, Seeking Safety, and Cognitive Behavioral interventions
- Manage DMH licensing, Medication Administration Program compliance, resources, budgets, expenses, and billing information
- Manage adverse events, incident reporting, corrective actions, Human Rights policies, residence maintenance, repair, and safety
- Maintain relationships with neighbors and other service providers
- Hire, orient, supervise, evaluate, and provide feedback to residential staff; conduct corrective action when needed
- Manage relief and overtime resources and implement staff retention, recognition, awards, and career development initiatives
- Maintain required performance measures and thorough documentation of resident needs and services
- Promote access to healthcare, employment, and education services
- Participate in the regional GLE/SIE Program Director Community of Practice Workgroup
- Provide on-call coverage as assigned
- Perform other related duties as assigned
Requirements
What you’ll need- Bachelor's degree in human services or related field required; in some cases, experience may be substituted for academic training
- Certified Psychiatric Rehabilitation Practitioner credential preferred
- Minimum of one year of progressively responsible human services experience required
- Experience working with people with psychiatric disability and/or co-occurring disorders required
- Management experience preferred
- Access to an operational and insured vehicle and willingness to use it to transport PS
- At least 21 years of age
- Valid US driver's license held for at least 6 months; posting also states at least one year in the driving requirements
- Ability to pass CORI, driving record, employment reference, multi-state background, and driver's screening checks
- Ability to become CPR and First Aid certified within two weeks of hire
- Ability to become MAP certified within 150 days of hire
- Knowledge of program management, operational management, administrative systems, housing assessment, documentation standards, and personal computer applications
- Knowledge and use of recovery-oriented, person-centered, strengths-based, trauma-informed, culturally competent, and evidence-based practices
- Ability to collaborate, make independent decisions, maintain confidentiality, and train residential staff
- Ability to perform physical duties including standing, walking, bending, climbing, assisting with daily living tasks, and lifting at least 25 pounds
- Preference for bilingual/bicultural applicants and applicants with lived experience of psychiatric conditions
Benefits
Comp & perks- Great training
- Great benefits
- Career growth
- Job security
- Equal opportunity employment