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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing clinical, financial, and administrative operations within human services programs, ensuring compliance with standards and effective staff management. Proficient in crisis intervention, program budgeting, and fostering relationships with clients and stakeholders.
Highest-signal resume keywords
Program ManagementStaff SupervisionCrisis InterventionFinancial ManagementCompliance Assurance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementAssessmentDocumentationFinancial ManagementCrisis InterventionAdvocacyClient SupportProgram BudgetingMedication AdministrationData Collection
Soft Skills
CommunicationProblem SolvingCoachingTeam DevelopmentRelationship Building
Tools & Technologies
Computer ApplicationsCalculatorCopierPrinter
Certifications & Qualifications
CPRFirst AidMAPSafety Care
Industry Keywords
Human ServicesCompliance StandardsFunding-Source StandardsLicensingAccreditationStaff DevelopmentProgram QualityService DeliveryIntake CoordinationPerformance Management
About the role
Key responsibilities & impact- Oversee the clinical, financial, and administrative operations of specified programs
- Ensure compliance with funding-source standards, licensing, certification, accreditation, and internal policies
- Direct and manage program staff and optimize staffing for operational and financial goals
- Hire, train, coach, evaluate, and support staff development
- Manage performance, recognition, corrective action, and career development processes
- Coordinate timely intake and conduct initial assessments of prospective persons served
- Supervise treatment/support plans, interventions, rehabilitative strategies, and techniques
- Participate in internal and external treatment/support planning meetings
- Provide outreach and foster relationships among persons served, families, and friends
- Resolve problems for staff and persons served
- Provide updated policies and directives to staff
- Ensure timely completion of clinical records, service plans, and related documentation
- Develop and manage adherence to program budgets
- Ensure collection of program fees and service delivery data
- Represent Vinfen with professional, trade, regulatory, and funding-source organizations
- Serve as a resource for staff, families, public officials, neighbors, and other providers
- Manage adverse events and ensure corrective actions are implemented and reported
- Respond to data collection and reporting requests
- Ensure program quality, goal achievement, and quality improvements
- Provide on-call backup and on-site support when necessary
- Store, administer, document, and dispose of medication according to MAP requirements and company policy
- Maintain staff knowledge of human services issues, trends, and techniques
- Ensure physical site maintenance and safety
- Perform other related duties as required
Requirements
What you’ll need- Minimum of three years’ experience in progressively responsible human services functions
- Two years of experience in a supervisory capacity
- High school diploma or equivalent required; in some cases, experience may be substituted for academic training
- Valid driver's license required at employment
- At least 21 years of age
- Maintained a valid US driver's license for at least six months
- Adequate insurance and safe driving record when using a personal vehicle
- Ability to pass a driver's screening background check
- Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, and perform physically active work
- Ability to lift at least 25 pounds using proper lifting techniques or a two-person lift
- Ability to operate a computer, calculator, copier, and printer
- Ability to assist clients with tasks of daily living
- Ability to communicate with clients, staff, and external representatives
- CPR required within two weeks of hire
- First Aid required within two weeks of hire
- MAP required within 150 days of hire
- Safety Care required within 90 days of hire
- NET and other training, as assigned
- Knowledge of human services, operations management, advocacy, assessment, crisis intervention, documentation, financial management, and personal computer applications
Benefits
Comp & perks- A fully funded 401(a), employer-sponsored retirement plan requiring no employee contribution
- Employee-funded 403(b) plan
- Medical, Dental and Vision plans for eligible employees scheduled to work 30 hours per week or more
- Employer contribution toward the cost of medical insurance
- Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
- Employer-paid Short-Term Disability Insurance for qualifying employees
- Flexible Spending Reimbursement Accounts (Health and Dependent care)
- Voluntary Term Life, Whole Life, Accident, Critical Illness, and Hospital Indemnity Insurance
- Generous paid time off for employees scheduled to work 20 hours or more per week