Residential Program Director I

Vinfen

. Oversee the clinical, financial, and administrative operations of specified programs .

Posted 10/15/2026full-timeHaverhill • Massachusetts • United StatesLead💰 $61,910 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing clinical, financial, and administrative operations within human services, with a strong focus on staff management, compliance, and program quality. Proficient in crisis intervention, advocacy techniques, and comprehensive assessments to support individuals with brain injuries.

Highest-signal resume keywords

Program ManagementStaff SupervisionCrisis Intervention TechniquesFinancial Management PracticesCompliance with Licensing and Accreditation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementAdvocacy TechniquesAssessment PracticesDocumentation RequirementsCrisis InterventionFinancial ManagementProgram BudgetingTreatment PlanningData CollectionQuality Improvement

Soft Skills

LeadershipTeam ManagementCommunication SkillsProblem SolvingCollaboration

Tools & Technologies

Personal Computer ApplicationsDocumentation Software

Certifications & Qualifications

CPRFirst AidMAPSafety CareCBIS Certification (Preferred)

Industry Keywords

Human ServicesBrain InjuryCompliance StandardsQuality AssuranceCommunity Resources

About the role

Key responsibilities & impact

Oversee the clinical, financial, and administrative operations of specified programs
Direct and manage program staff activities, hiring and utilizing staff to meet operational and financial goals
Manage staff performance through direction, training, coaching, recognition, performance reviews, career development, counseling, and corrective action
Complete timely and professional intake procedures and initial assessments of prospective persons served
Supervise treatment/support plans, interventions, rehabilitative strategies, and techniques
Assist with comprehensive assessments and participate in treatment/support planning meetings
Research housing and subsidy opportunities and assist with applications and required documentation
Conduct outreach and foster relationships among families, friends, and established supports
Resolve problems for staff and persons served
Provide updated policies and directives to staff
Ensure timely completion of clinical, recordkeeping, and service/support/action-plan documentation
Ensure compliance with quality, licensing, certification, accreditation, and program standards
Develop and manage adherence to program budgets
Ensure collection of program fees and service-delivery data
Represent Vinfen in professional, trade, regulatory, and funding-source organizations
Serve as a resource for staff, families, public officials, neighbors, and other providers
Manage adverse events and ensure corrective actions are implemented and reported
Respond to data-collection and reporting requests
Ensure program quality, goal achievement, and quality improvements
Provide on-call backup and on-site support and intervention when necessary
Store, administer, document, and dispose of medication in accordance with MAP requirements and company policy
Maintain and enhance staff knowledge of human-services issues, trends, and techniques
Ensure maintenance and safety of physical sites
Perform other related duties as required

Requirements

What you’ll need

A minimum of three years’ experience in progressively responsible human services functions
Two years of experience in a supervisory capacity
Experience working with individuals with brain injury preferred
Knowledge of human services relative to current assignment
Knowledge of operations management procedures and practices
Knowledge and use of advocacy techniques
Knowledge of communication and learning styles
Knowledge of organizational, strategic, participatory, and collaborative skills
Knowledge of human, legal, civil rights, community, and other resources
Knowledge of equipment, therapies, and service providers
Knowledge of empowerment and self-advocacy techniques
Knowledge of formal and informal assessment practices
Knowledge of participatory planning techniques
Knowledge of crisis intervention techniques
Knowledge of decision-making processes
Ability to provide leadership and team management to staff
Ability to balance competing priorities and make independent judgments and decisions
Ability to work professionally and confidentially
Knowledge of personal computer applications and equipment
Knowledge of financial management practices in human service organizations
Knowledge of documentation requirements
High school diploma or equivalent required; in some cases, experience may be substituted for academic training
Valid driver's license required at employment
Adequate personal vehicle insurance and safe driving record if using a personal vehicle
At least 21 years of age
Valid US driver's license maintained for at least one year
Ability to pass a driver's screening background check
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, lift at least 25 pounds, and assist clients with daily living tasks
CPR required within two weeks of hire
First Aid required within two weeks of hire
MAP required within 150 days of hire
Safety Care required within 90 days of hire
NET
May be asked to obtain CBIS certification (Certified Brain Injury Specialist)
Other training, as assigned

Benefits

Comp & perks

A fully funded 401(a), employer-sponsored retirement plan that requires no employee contribution
Employee-funded 403(b) plan
Medical, Dental and Vision plans for eligible employees scheduled to work 30 hours per week or more
Employer contribution toward the cost of medical insurance
Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
Employer-paid Short-Term Disability Insurance for employees who qualify
Flexible Spending Reimbursement Accounts (Health and Dependent care)
Voluntary Term Life, Whole Life, Accident, Critical Illness, and Hospital Indemnity Insurance
Generous paid time off for employees scheduled to work 20 hours or more per week