Customer Service Officer

VirtualStaff365

. Answer and manage inbound phone calls, assisting customers with product enquiries, orders, and general support .

Posted 10/13/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing customer interactions and utilizing modern software tools to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceHigh Proficiency In EnglishOrganisational SkillsExperience With ShopifyFamiliarity With AI Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction ManagementProblem-Solving AbilitiesAttention To DetailCloud-Based Software ProficiencyWorkshop SchedulingCRM Platform ExperienceEmail ManagementBooking CoordinationE-Commerce Platform ExperienceFreight Booking Familiarity

Soft Skills

Effective CommunicationRapport BuildingSolution-Oriented MindsetTime ManagementMulti-Tasking

Tools & Technologies

ShopifyAI Productivity ToolsShared Email InboxesCRM PlatformsFreight Booking Platforms

Industry Keywords

Caravan SectorRV SectorAutomotive SectorRetail Sector

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Answer and manage inbound phone calls, assisting customers with product enquiries, orders, and general support
Monitor and respond to incoming emails through the shared inbox within agreed timeframes
Assess and triage customer enquiries, directing complex requests to appropriate team members
Resolve customer questions and issues independently wherever possible
Communicate professionally across phone, email, live chat, and video channels
Coordinate workshop bookings with the Office Manager
Manage service appointments and prevent scheduling conflicts, booking errors, or missed dates
Confirm booking details and communicate schedule updates to customers
Contact customers regarding stock availability, delivery updates, backorders, and product-related matters
Record customer interactions, notes, and booking details in internal business systems
Track customer enquiries through to completion
Use modern software platforms and AI productivity tools to draft and refine customer communications

Requirements

What you’ll need

Proven experience in customer service, contact centre, administration, or customer-facing roles
High proficiency in spoken and written English with a clear and confident telephone manner
Natural ability to build rapport and communicate effectively with Australian customers
Strong organisational skills with the ability to manage multiple tasks and prioritise efficiently
High attention to detail when managing customer records, bookings, and correspondence
Competent computer skills with the ability to learn new cloud-based software platforms quickly
Sound problem-solving abilities and a calm, solution-oriented mindset in a busy environment
Prior experience in the caravan, RV, automotive, or retail sectors
Hands-on experience with Shopify or similar e-commerce platforms
Familiarity with freight booking and courier dispatch platforms
Experience managing shared email inboxes, CRM platforms, or workshop scheduling tools
Practical experience using AI tools such as ChatGPT, Claude, or Microsoft Copilot to assist with written communication

Benefits

Comp & perks

Permanent work-from-home set-up
Dayshift (Australian Eastern Standard Time business hours)
Full-time job
HMO (STAFF only)
Annual leave
13-month pay
With Government mandated benefits