Customer Support – Weekend Support

VirtualStaff365

. Answer and respond to inbound phone calls and emails from B2B resellers and trade partners .

Posted 11/11/2026part-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on B2B interactions, effective communication, and problem-solving skills. Proficient in managing customer inquiries and utilizing CRM systems for efficient ticketing and customer management.

Highest-signal resume keywords

Customer Support ExperienceExceptional English Communication SkillsCRM Systems ProficiencyIndependent Work AbilityECommerce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportOrder TrackingReturns ManagementTicket LoggingBasic Spreadsheet Proficiency

Soft Skills

Sound JudgmentInitiativeProfessionalismFriendly Communication

Tools & Technologies

Email PlatformsCRM SystemsAdministrative Tools

Industry Keywords

B2BLogisticsHomewaresTapware

About the role

Key responsibilities & impact

Answer and respond to inbound phone calls and emails from B2B resellers and trade partners
Deliver professional, friendly, and accurate support for customer enquiries
Assist customers with order tracking, returns, credits, and basic account questions
Resolve common issues independently using sound judgment
Log support tickets and document updates accurately in internal systems
Escalate complex issues to the weekday team with clear handover notes
Follow established processes while showing initiative where needed

Requirements

What you’ll need

Proven experience in a customer support or call centre environment
Exceptional spoken and written English communication skills for professional B2B phone interactions
Ability to work independently and manage responsibilities without supervision
Proficiency with email platforms, basic spreadsheets, and general administrative tools
Availability to work every Saturday, Sunday, and Monday, 9:00 AM to 6:00 PM (AEDT)
Prior experience in eCommerce, logistics, tapware, or homewares (nice to have)
Experience using CRM systems for ticketing and customer management (nice to have)

Benefits

Comp & perks

Permanent work-from-home set-up
Dayshift (Australian business hours)
Part-time (24 hours/week)
Annual leaves (after 6th month)
HMO (after 6th month)
Christmas Bonus equivalent to 1 month's wage (Pro-rata)