Training and Development Specialist

VirtualStaff365

. Conduct structured gap analysis conversations with client managers and offshore staff .

Posted 11/12/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training coordination and gap analysis, with a strong focus on designing learning pathways and skill matrices to facilitate staff progression. Proficient in utilizing learning management systems and AI-driven content tools to enhance training effectiveness.

Highest-signal resume keywords

Training CoordinationGap AnalysisLearning Pathway DesignESkilled ProficiencyAI Content Generation Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Gap AnalysisCourse DevelopmentLearning Pathway DesignSkill Matrix DevelopmentTraining Programme DesignQuantitative ReportingStakeholder EngagementPerformance EvaluationProcess ImprovementTraining Needs Assessment

Soft Skills

Effective CommunicationSelf-ManagementInitiativeCollaborationQualitative Insight Provision

Tools & Technologies

ESkilledGoogle WorkspaceMicrosoft ExcelZoom PhoneAI Content Tools

Industry Keywords

Offshore StaffingBPO IndustryCustomer ExperienceDigital MarketingHR Training Development

About the role

Key responsibilities & impact

Conduct structured gap analysis conversations with client managers and offshore staff
Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks
Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment
Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources
Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation
Work with Subject Matter Experts to develop niche technical content and role-specific training modules
Build a reusable central library of training programmes and templates for shared client needs
Source external training programmes or build bespoke interactive modules using modern learning management systems and AI-driven content tools
Oversee course enrolments, progress tracking, certifications, and system administration
Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams
Advise and assist clients in structuring or refining their internal training processes upon request
Follow up on requests, set meetings, and communicate effectively via outbound and inbound calls with stakeholders

Requirements

What you’ll need

5 to 7 years of prior experience in training coordination, gap analysis, and course development
Proven ability to design learning pathways and skill matrices for staff progression
Strong proficiency in using eSkilled or similar learning and student management systems
Advanced written and verbal English communication skills for clear stakeholder engagement
Experience conducting structured gap analysis conversations with managers and staff
Strong proficiency in Google Workspace and Microsoft Excel
Ability to self-manage, take initiative, and drive new training processes independently
Experience operating within the offshore staffing or BPO industry
Hands-on experience with AI content generation tools such as Gemini or Google Workspace copilot
Background in customer experience, digital marketing, or HR training development
Familiarity with Zoom Phone and endpoint security tools

Benefits

Comp & perks

Permanent work-from-home set-up
Dayshift (Australian Eastern Standard Time business hours)
Full-time job
HMO (STAFF only)
Annual leave
13-month pay
With Government mandated benefits