Client Services & Accounts Coordinator

VirtuHire

. Support day-to-day client operations during a colleague’s maternity leave.

Posted 10/27/2026contractRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client service and operational support capabilities, with proficiency in Excel and Microsoft 365, and experience in accounts administration and billing processes. Effectively communicates with UK families and organizations while maintaining confidentiality and adhering to safeguarding procedures.

Highest-signal resume keywords

Client Services ExperienceAccounts AdministrationExcel ProficiencyXero ExperienceConfidential Information Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableBillingDirect Debit AdministrationInvoice SubmissionOperational Reporting

Soft Skills

Excellent CommunicationAttention to DetailEmpathyTactJudgement

Tools & Technologies

TutorCruncherCRM SoftwareLive-Chat PlatformsMicrosoft 365Slack

Industry Keywords

Education ProviderUK FamiliesService BusinessesConfidential InformationSafeguarding Procedures

About the role

Key responsibilities & impact

Support day-to-day client operations during a colleague’s maternity leave.
Oversee the shared accounts inbox; prepare credit requests and handle routine billing questions.
Maintain debtor reports, follow up unpaid balances, and escalate sensitive or unresolved issues.
Record and check bank and Direct Debit payments, match remittance information, and maintain accurate client balances in TutorCruncher and related systems.
Support monthly invoicing checks, rate and lesson corrections, purchase-order tracking, and invoice submission through customer portals.
Run the daily automated quality assurance process, review results, and investigate or escalate issues.
Prepare tutor-proposal communications, add agreed rates and deadlines, and follow up with prospective clients.
Issue registration invoices, track payments, send tutor introductions, and coordinate trial lessons and continuing tuition.
Update jobs, client/tutor rates, and tracking records; liaise with Client Managers and Education Consultants.
Answer and triage telephone, website live-chat, and email enquiries; capture details, answer straightforward questions, and route complex enquiries.
Provide occasional basic lead-handling or Client Manager cover.
Maintain accurate Excel-based operational reports and provide practical administrative support.

Requirements

What you’ll need

Excellent spoken and written English, a warm and professional telephone manner, empathy, tact and confidence communicating with UK families and organisations. The ability to create positive rapport with sincerity.
Proven experience in a client-services, accounts administration, billing/receivables or operations-support role; comfortable balancing customer-facing work with detail-heavy administration.
Strong attention to detail, ownership of tasks, sound judgement and the ability to prioritise competing deadlines while working remotely.
Very good Excel and Microsoft 365 skills, including confidently using and checking structured spreadsheets, exports, filters, formulas and shared records.
Comfort handling confidential information and following access-control and safeguarding escalation procedures relevant to a children’s education provider.
Hands-on experience with Xero, customer/tuition management systems, accounts receivable, Direct Debit administration or invoice portals (desirable).
Experience with CRM software, shared inboxes, live-chat platforms, Slack and cross-functional workflow coordination (desirable).
Previous experience serving UK-based customers, education organisations or service businesses (desirable).
Full-time resource based in Cape Town, working remotely and covering agreed UK working hours.
Target start: 23rd November 2026.
Initial requirement expected to be 9–12 months, with possible extension or continuing role; no ongoing position guaranteed.