VirtuHire

Customer Support

• Complete bank, card and payment-platform reconciliations in Xero across multiple entities
• Process supplier bills and sales invoices and maintain accurate purchase and sales ledgers
• Prepare monthly supplier payment runs and payment files for approval
• Prepare and process monthly payroll in Xero
• Prepare and submit UK VAT returns, including Making Tax Digital requirements
• Produce monthly management information, including profit and loss, cash position and key costs
• Support month-end and year-end processes
• Liaise with external accountants when required
• Maintain accurate and up-to-date financial records and ensure key deadlines are met
• Respond professionally to customer enquiries via email and telephone
• Assist customers with orders, products, deliveries and returns
• Follow up on delivery issues and coordinate with internal teams and couriers
• Maintain accurate customer and order information
• Provide additional customer support during busy periods

Bookkeeper, Customer Service Support

Paraplanner

• Support senior brokers with day-to-day paraplanning activities
• Source and manage cases in the UK mortgage market
• Work task-based with clear instructions and systems
• Communicate directly with brokers daily

Social Media Manager

• Set up new TikTok, Instagram and other social media accounts, including profiles, bios, branding and business settings
• Warm up and grow new accounts organically while following platform guidelines
• Monitor account performance and health, including reach, views, restrictions and suspensions
• Identify and resolve account-health issues
• Source, vet and onboard creators, influencers, UGC talent and account operators
• Coordinate creator activity and posting across accounts and markets
• Manage posting schedules and content distribution across the account network
• Maintain accurate and secure records of accounts, ownership and access
• Track performance of account setup methods, posting frequencies and content formats
• Stay current with platform policies, community guidelines and algorithm changes

Social Media Specialist

Video Editor

• Review long-form footage and pull out the strongest moments, reactions and hooks for short-form content
• Edit high volumes of vertical video for TikTok, Instagram Reels and YouTube Shorts to agreed daily or weekly output targets
• Write and time on-screen captions, text overlays, hooks and calls to action matching the tone and UK audience
• Apply sound, music, trending audio, pacing and transitions suited to each platform and format
• Produce multiple variations of concepts for testing
• Self-check videos against the brief and brand guidelines before submission
• Turn feedback around quickly, within the same working day where possible
• Keep footage, project files and exports organised in storage and project management tools
• Track TikTok and Instagram trends, formats and UK culture and bring ideas to the team
• Deliver against volume targets, first-time approval rates, QC reduction, turnaround time and content performance goals

Short-Form Video Editor

Sales Development Rep

• Answer and return inbound calls professionally and promptly
• Build rapport and create a positive first impression with prospective clients
• Complete preliminary intake and qualification using approved scripts and processes
• Schedule qualified appointments and facilitate warm handovers
• Follow up with missed calls, warm leads and previously engaged prospects
• Confirm appointments and conduct reminder follow-ups
• Maintain accurate CRM notes, lead statuses and callback information
• Re-engage inactive or previously lost prospects
• Conduct occasional outbound prospecting when inbound priorities are under control
• Support marketing and client engagement campaigns through phone and email outreach
• Connect clients with the appropriate licensed professional without providing insurance advice, recommending coverage, issuing quotes or closing insurance sales

Client Engagement Representative – Inbound SDR

Cost Estimator

• Prepare detailed construction cost estimates and tender pricing submissions
• Review architectural and construction drawings and specifications
• Perform quantity take-offs and measure project requirements accurately
• Assess project scope and identify potential cost risks or omissions
• Validate and quality-check AI-generated estimates and take-offs
• Apply professional judgement to identify pricing discrepancies, logic errors, or missing information
• Liaise directly with contractors, builders, and project stakeholders to clarify project requirements
• Maintain estimating databases and pricing information
• Support continuous improvement initiatives within the estimating process
• Work collaboratively within a fast-paced and evolving environment
• Produce accurate estimates and become a trusted reviewer of AI-assisted outputs
• Contribute to the ongoing evolution of the company's estimating processes

Cost Estimator, UK Construction

Supply Chain

• Take full ownership of stock and inventory reconciliations across multiple systems, warehouses and sales channels
• Reconcile physical and system stock levels and investigate discrepancies through to resolution
• Reconcile Amazon inventory and stock movements against internal system records
• Review Amazon ledger reports, stock adjustments and system movement reports to identify missing or incorrect transactions
• Investigate stock variances and provide explanations and corrective actions
• Track stock movements between warehouses and ensure accurate accounting throughout transfers
• Analyse inventory at SKU level to identify discrepancies, risks, excess stock, shortages and unusual movements
• Support inventory planning, forecasting and replenishment activities
• Monitor inbound stock, shipments, warehouse movements and stock availability
• Consolidate information from finance, supply chain, warehouse and operational teams for accurate reconciliations
• Produce stock and inventory reporting for management
• Structure and analyse large datasets
• Identify issues within stock data and investigate root causes
• Support month-end inventory reporting and reconciliation processes
• Work cross-functionally with finance, supply chain, procurement, warehouse and operational stakeholders
• Improve inventory controls, reporting processes and stock management procedures

Inventory Analyst, Supply Chain – E-Commerce

• Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls
• Respond to customer enquiries promptly, professionally and accurately
• Assist customers with questions, concerns and general product or service-related support
• Take ownership of customer queries and follow them through to resolution
• Handle complaints calmly and professionally while maintaining a positive customer experience
• Identify customer needs and provide clear, practical solutions
• Escalate complex queries appropriately when required
• Maintain accurate records of customer interactions and follow-ups
• Learn and follow internal customer support processes, workflows and SOPs
• Work closely with the wider team to ensure consistency across customer communication
• Identify recurring customer issues and provide feedback that could improve the overall client experience