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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities across multiple digital channels, including Zendesk, WhatsApp, and email, while maintaining a high level of professionalism and attention to detail. Proficient in problem-solving and critical thinking to effectively address customer inquiries and enhance the overall client experience.
Highest-signal resume keywords
Customer SupportVerbal CommunicationProblem-SolvingAttention to DetailTech-Savvy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsOrganizational SkillsCalm Under PressureProactive AttitudeOwnership of Outcomes
Tools & Technologies
ZendeskWhatsAppSMSEmailSocial Media
Certifications & Qualifications
Completed University Degree
Industry Keywords
Customer EnquiriesCustomer ExperienceVirtual SupportSOPsCustomer Communication
About the role
Key responsibilities & impact- Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls
- Respond to customer enquiries promptly, professionally and accurately
- Assist customers with questions, concerns and general product or service-related support
- Take ownership of customer queries and follow them through to resolution
- Handle complaints calmly and professionally while maintaining a positive customer experience
- Identify customer needs and provide clear, practical solutions
- Escalate complex queries appropriately when required
- Maintain accurate records of customer interactions and follow-ups
- Learn and follow internal customer support processes, workflows and SOPs
- Work closely with the wider team to ensure consistency across customer communication
- Identify recurring customer issues and provide feedback that could improve the overall client experience
Requirements
What you’ll need- Completed university degree – essential
- Excellent written and spoken English
- Strong verbal communication and interpersonal skills
- Professional, confident and comfortable communicating directly with customers
- Strong problem-solving and critical-thinking skills
- High level of attention to detail and organisation
- Ability to remain calm and structured when dealing with customer complaints or challenging conversations
- Comfortable communicating across multiple digital channels
- Tech-savvy and able to learn new platforms and systems quickly
- Reliable, proactive and able to take ownership of outcomes
- Comfortable working independently within a fully remote environment
- Available to work Tuesday–Saturday on an ongoing basis
- Previous customer service experience is not essential
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account VirtuHire Website LinkedIn All Job Openings 11 - 50 employees Founded 2019 🎯 Recruiter 👥 HR Tech ☁️ SaaS Recruitment
- HR Tech
- SaaS VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth. Customer Support Job not on LinkedIn 🔥 6 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 👻 Ghost score 22% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls
- Respond to customer enquiries promptly, professionally and accurately
- Assist customers with questions, concerns and general product or service-related support
- Take ownership of customer queries and follow them through to resolution
- Handle complaints calmly and professionally while maintaining a positive customer experience
- Identify customer needs and provide clear, practical solutions
- Escalate complex queries appropriately when required
- Maintain accurate records of customer interactions and follow-ups
- Learn and follow internal customer support processes, workflows and SOPs
- Work closely with the wider team to ensure consistency across customer communication
- Identify recurring customer issues and provide feedback that could improve the overall client experience 🎯 Requirements
- Completed university degree – essential
- Excellent written and spoken English
- Strong verbal communication and interpersonal skills
- Professional, confident and comfortable communicating directly with customers
- Strong problem-solving and critical-thinking skills
- High level of attention to detail and organisation
- Ability to remain calm and structured when dealing with customer complaints or challenging conversations
- Comfortable communicating across multiple digital channels
- Tech-savvy and able to learn new platforms and systems quickly
- Reliable, proactive and able to take ownership of outcomes
- Comfortable working independently within a fully remote environment
- Available to work Tuesday–Saturday on an ongoing basis
- Previous customer service experience is not essential Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Healthcare Inbound Customer Service Agent 🔥 22 minutes ago iSTA Solutions 1001 - 5000 🏥 Healthcare 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Inbound healthcare customer service agent answering patient calls and verifying insurance details. Supporting U.S.-based healthcare companies remotely from South Africa during USA hours. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Email Support Specialist 🕒 2 days ago Remote Recruitment 11 - 50 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Email Support Specialist managing a UK company’s customer email queue from South Africa. Resolving issues, maintaining ticket hygiene and meeting response-time targets. 🇿🇦 South Africa – Remote 💵 R29k - R32k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support German / English Customer Support Agent 🕒 5 days ago 5CA 1001 - 5000 🤝 B2B 🎮 Gaming Website LinkedIn All Job Openings Customer Support Agent supporting gaming, e-commerce, and tech customers for remote CX company 5CA. Troubleshooting via email, chat, social media, and phone in German and English. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Customer Support Specialist – AI SaaS Platform 🕒 6 days ago Hire Overseas 1 - 10 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Customer Support Specialist supporting users of an AI voice automation platform. Troubleshooting technical issues, guiding diverse users, and improving documentation for a global customer base. 🇿🇦 South Africa – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required Customer Service Agent 🕒 September 8 Remote Recruitment 11 - 50 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Customer Service Agent resolving UK customer queries via chat, email, and phone. Fully remote from South Africa with UK-hours work and training. 🇿🇦 South Africa – Remote 💵 R23k - R25k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs