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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in high-volume outbound sales with a consultative and empathetic approach, effectively managing multi-channel follow-ups and maintaining accurate CRM records to achieve sales targets.
Highest-signal resume keywords
High-Volume Outbound SalesConsultative CommunicationCRM ManagementSales Target AchievementMulti-Channel Follow-Ups
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Performance TrackingDatabase ManagementObjection HandlingLead Re-engagementSales Cadence Structuring
Soft Skills
EmpathySelf-MotivationRapport BuildingCommunicationIndependence
Tools & Technologies
HubSpotDialler SystemsWhatsAppSMSEmail
Industry Keywords
HealthcareAestheticsFinanceSolarEducation
About the role
Key responsibilities & impact- Make high-volume outbound calls to past enquiries, re-engaging prospective patients who expressed interest but never booked a consultation.
- Build rapport with prospective patients, understand their concerns and guide them towards booking a consultation through a consultative, empathetic sales approach.
- Identify opportunities to cross-refer suitable patients, helping prospective patients explore relevant treatment options.
- Manage follow-ups across calls, WhatsApp, SMS and email, maintain accurate CRM records and work independently towards sales targets.
Requirements
What you’ll need- At least 3 years of experience in high-volume outbound or reactivation sales involving high-value consumer products or services, such as healthcare, aesthetics, finance, solar or education.
- Proven track record of meeting sales targets in a dialler-based environment, with measurable results to demonstrate performance.
- Consultative and empathetic communication style, with the ability to handle objections around cost, concerns and treatment-related fears sensitively without being pushy.
- Strong CRM skills, ideally with HubSpot, and experience managing multi-channel follow-ups across calls, WhatsApp, SMS and email.
- Self-motivated and comfortable working with minimal supervision, with the ability to structure follow-up activities, manage a large database and maintain a consistent sales cadence.