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Virtuozzo

Support Engineer, L2

Virtuozzo

. Provide L2 technical support as part of a 24/7 support operation, with alternative schedules available .

Posted 10/9/2026contractRemote • UkraineMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing L2 technical support for Linux systems, with strong problem-solving skills and the ability to manage customer issues effectively. Proficient in network troubleshooting and familiar with virtualization and cloud technologies.

Highest-signal resume keywords
Linux System AdministrationTechnical Support ExperienceNetwork Troubleshooting SkillsProblem-Solving ApproachIntermediate English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Linux Operating SystemsCommand Line ProficiencyTCP/IPDNSHTTP/HTTPSSSHFTPSMTPBash ScriptingPython Scripting
Soft Skills
Strong Communication SkillsAttention to DetailOwnership of Customer IssuesAbility to Prioritize RequestsCalm During Critical Incidents
Tools & Technologies
KVMProxmoxVMwareKubernetesOpenStackZabbixPrometheusZendeskJiraVPN Services
Certifications & Qualifications
LPIRed Hat
Industry Keywords
24/7 Support OperationKnowledge Base ManagementTroubleshooting GuidesCloud InfrastructureVirtualization Technologies

Tech Stack

Tools & technologies
CloudDNSKubernetesLinuxOpenStackPrometheusPythonSMTPTCP/IPVMware

About the role

Key responsibilities & impact
  • Provide L2 technical support as part of a 24/7 support operation, with alternative schedules available
  • Assess and prioritize incoming support requests based on severity and business impact
  • Independently research, diagnose, and resolve issues involving Linux, virtualization, networking, and cloud infrastructure
  • Analyze logs, system configurations, and performance data to identify causes and recommend corrective actions
  • Escalate complex issues to L3 support or engineering with clear findings, diagnostic evidence, and reproduction steps where applicable
  • Own support cases through to resolution, keeping customers informed with timely, clear, and professional updates
  • Maintain and expand the Knowledge Base with troubleshooting guides, documented solutions, and recurring issue findings
  • Collaborate with partners, L3 support, and engineering teams on complex technical challenges

Requirements

What you’ll need
  • Previous experience in technical support, Linux system administration, or a similar technical role
  • Solid understanding of Linux operating systems and practical experience working from the command line
  • Ability to troubleshoot Linux services, processes, permissions, package management, and system logs
  • Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSH, FTP, and SMTP, with practical network troubleshooting skills
  • Structured approach to problem-solving and ability to investigate issues independently
  • Intermediate or higher English proficiency, written and spoken
  • Strong communication skills, attention to detail, and ownership of customer issues
  • Ability to prioritize competing requests and remain calm during critical incidents
  • Availability to work an agreed shift schedule supporting a 24/7 service
  • Experience with virtualization technologies such as KVM, Proxmox, or VMware is a bonus
  • Familiarity with containers, Kubernetes, OpenStack, or cloud platforms is a bonus
  • Experience with monitoring and ticketing tools such as Zabbix, Prometheus, Zendesk, or Jira is a bonus
  • Experience configuring or troubleshooting DHCP, DNS, and VPN services is a bonus
  • Bash or Python scripting skills are a bonus
  • Familiarity with storage technologies and troubleshooting is a bonus
  • Relevant certifications, such as LPI or Red Hat, are a bonus

Benefits

Comp & perks
  • Remote work options and flexibility within your agreed support schedule
  • Share options, giving everyone a stake in our success
  • Support in obtaining private medical insurance
  • Referral bonus program
  • Recognition programs and learning opportunities
  • B2B contracting in Ukraine