Technical Support Engineer, L2

Virtuozzo

. Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues .

Posted 10/1/2026contractRemote • Georgia, Serbia, Bosnia & Herzegovina, North MacedoniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced Linux expertise, including installation, configuration, and troubleshooting of Linux operating systems, while effectively managing customer communication and technical support. Possesses strong problem-solving skills and the ability to collaborate with technical teams to enhance product performance.

Highest-signal resume keywords

Advanced Linux ExpertiseLinux Operating System ConfigurationLinux Troubleshooting and MonitoringCustomer Communication SkillsDocker or Kubernetes Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux InstallationLinux ConfigurationLinux TroubleshootingNetworking Configuration in LinuxTechnical Performance Analysis

Soft Skills

Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsCalm Under Pressure

Tools & Technologies

DockerKubernetesOpenStack

Certifications & Qualifications

Red Hat CertificationLPI Certification

Industry Keywords

Technical SupportCustomer SatisfactionService ProvidersKnowledge Base ManagementSLA Management

Tech Stack

Tools & technologies

DockerKubernetesLinuxOpenStack

About the role

Key responsibilities & impact

Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues
Collaborate with customer technical teams and internal teams
Analyse the technical performance and reliability of products, systems, and services based on customer requests
Manage customer communication and provide feedback according to quality standards, customer satisfaction requirements, and SLAs
Maintain internal and external knowledge bases covering Virtuozzo products and troubleshooting procedures
Develop advanced Linux knowledge with support from trainers and experienced support engineers
Learn how Linux-based infrastructure is used by service providers and enterprises worldwide
Work directly with global customers and develop technical communication and problem-solving skills
Provide feedback that helps Engineering teams improve Virtuozzo products

Requirements

What you’ll need

Desire to grow as an IT professional, with a focus on developing advanced Linux expertise
Understanding of operating system structure and Linux configuration
Experience installing, configuring, upgrading, and maintaining Linux operating systems
Experience configuring networking and network services in Linux environments
Experience using Linux troubleshooting and monitoring utilities
Upper-intermediate or higher English proficiency
Strong communication and interpersonal skills
Ability to remain calm and focused while investigating and resolving technical issues
Experience with Docker, Kubernetes, or OpenStack would be an advantage
Red Hat or LPI certification would be a strong advantage

Benefits

Comp & perks

Remote working model
B2B contracting through an independent contractor arrangement
Training budget
Certification support
Mentorship
Career progression opportunities
Recognition initiatives
Referral bonuses
Technical talks
Other learning activities
Inclusive, multicultural culture
Opportunity to contribute to global customer satisfaction and product improvement