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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer migration processes and operational support, with a strong focus on data analysis and collaboration across product, engineering, and customer teams. Proficient in SQL and familiar with AI tools to drive product improvements and feature development.
Highest-signal resume keywords
Customer Migration ManagementSQL ProficiencyData AnalysisCollaboration SkillsPayments Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLData AnalysisPayments BackgroundProduct ManagementFeature DevelopmentDocumentation DevelopmentOperational Issue ResolutionAI ToolsPython
Soft Skills
Critical ThinkingCollaborationCommunication SkillsAttention to DetailAutonomous Work
Tools & Technologies
JiraMeasurement Tools
Industry Keywords
Product OperationsCustomer ImplementationFeature RequestsSupport TicketsChurn Analysis
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Support customer migration processes, define timelines, and manage migration processes
- Support the Product Operations team and squads in resolving operational issues
- Collaborate with Engineering to identify operational issues and improve products and features
- Coordinate efficiency across engineering, product, and customers
- Develop support materials and documentation about the product business and operational processes
- Support Product, Implementation, and Engineering teams with customer implementation
- Collaborate with customers and IT Governance to support the Product Manager on customer cards
- Build and iterate systems that inform the tech team of key user issues and track their resolution
- Summarize trends and themes from feature requests, support tickets, and churn reasons
- Compile reports on recent feature requests and upcoming launches for internal stakeholders
- Support feature development and maintenance projects across product, engineering, and design teams
- Gather and analyze product data to inform feature direction and understanding
Requirements
What you’ll need- 5 or more years of relevant work experience with a Bachelor's Degree, or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
- Minimum of 5 years of payments background
- Advanced English Level or Advanced Spanish
- Strong SQL, Database, Jira, AI and measurement tools knowledge
- Data driven thinking
- Critical thinking, collaboration, and communication skills
- Ability to work autonomously in a highly demanding and often ambiguous environment
- Exceptional verbal and written communication skills
- Attention to detail, deadlines, reporting, and development of data-driven recommendations
- Willingness to work varied hours and different shifts
- A mix of Product and Technology skills
- AI Tools experience
- Python are a plus
Benefits
Comp & perks- Opportunity to create impact at scale
- Growing your skills
- Work that matters to you, your community, and the world
- Equal employment opportunity protections