Consultant, Surcharge Quality Control – Payment Ecosystem Risk & Compliance

Visa

. Perform inline quality control reviews of compliance enforcement cases, work products, process steps, documentation, and decision rationale .

Posted 9/23/2026full-timeAtlanta • United StatesMid-LevelSenior💰 $114,400 - $183,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance enforcement, quality control, and risk management, with a strong ability to analyze processes, identify gaps, and implement effective remediation strategies. Proficient in developing quality review criteria and collaborating across global teams to enhance operational standards.

Highest-signal resume keywords

Compliance EnforcementQuality ControlRisk ManagementAnalytical SkillsProcess Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceControl TestingAuditProcess ReviewData AnalysisRoot Cause AnalysisDocumentation ReviewTrend IdentificationRemediation StrategiesQuality Standards Adherence

Soft Skills

Critical ThinkingProblem-SolvingCommunicationInfluencingCoaching

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointBusiness Reporting ToolsProductivity Tools

Industry Keywords

Visa RulesFinancial Services CompliancePaymentsInternal ControlsRegulatory ProgramsEcosystem Risk Programs

About the role

Key responsibilities & impact

Perform inline quality control reviews of compliance enforcement cases, work products, process steps, documentation, and decision rationale
Evaluate compliance enforcement execution against Visa Rules, program requirements, standard operating procedures, quality standards, approval requirements, escalation criteria, and governance expectations
Identify process gaps, control weaknesses, inconsistent application of standards, documentation deficiencies, and potential operational risks
Provide timely, actionable feedback to case owners and program stakeholders
Track quality findings, remediation actions, recurring themes, and root causes
Develop and maintain quality review criteria, checklists, sampling approaches, review templates, and related process documentation
Partner with enforcement teams to support quality calibration, align on review expectations, validate remediation progress, and reinforce consistent interpretation of procedures
Prepare summaries of quality review results, key risks, process trends, and recommended corrective actions
Support continuous improvement initiatives involving workflows, controls, templates, reporting, training materials, and operating procedures
Manage multiple concurrent quality reviews and process-control activities
Provide constructive coaching, guidance, and subject matter expertise across teams and regions

Requirements

What you’ll need

5 or more years of relevant work experience with a Bachelor’s Degree, or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD), or 0 years of work experience with a PhD
Experience reviewing operational processes, case documentation, control execution, audit evidence, quality samples, or compliance work products for accuracy, completeness, and adherence to standards
Strong understanding of compliance, risk, audit, quality control, process governance, issue management, and control environments
Strong analytical, critical thinking, and problem-solving skills
Ability to identify trends, assess root causes, evaluate process risk, and develop practical recommendations
Ability to exercise sound judgment, maintain objectivity, communicate findings constructively, and influence remediation
Experience working cross-functionally, managing multiple priorities, and engaging stakeholders across a global organization
Strong written and verbal communication skills
Advanced proficiency with Microsoft Excel, PowerPoint, and business reporting or productivity tools
Ability to work effectively in a global, cross-functional environment
Fluency in English required
Travel 5-10% of the time
Preferred: 6 or more years of work experience with a Bachelor’s Degree, or 4 or more years of relevant experience with an Advanced Degree, or up to 3 years of relevant experience with a PhD
Preferred: 5+ years of experience in compliance, risk management, quality assurance, audit, internal controls, process governance, operations, payments, financial services, consulting, or a related analytical field
Preferred: Experience in payments, card networks, financial services compliance, Visa Rules, enforcement operations, regulatory programs, or ecosystem risk programs
Preferred: Experience designing or executing quality assurance, quality control, control testing, audit, compliance monitoring, or process review frameworks
Preferred: Ability to develop review criteria, quality scorecards, process checklists, sampling methods, issue logs, and management reporting
Preferred: Advanced research, analytical, and data-driven problem-solving capabilities
Preferred: Ability to translate recurring quality findings into process improvements, training opportunities, control enhancements, and sustainable remediation actions
Additional language capabilities are a plus

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Potential bonus
Equity
Sales incentive payments (if applicable)