Director of Admin Experiences

Visa

. Define and execute the strategy, roadmap, and delivery of administrative experiences across the Client Platforms portfolio .

Posted 11/10/2026full-timeUnited StatesLead💰 $173,200 - $326,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product strategy, execution, and design within the Digital, Payments, and Financial Services sectors, focusing on enhancing administrative experiences through automation and streamlined workflows. Proven ability to lead cross-functional teams and manage complex projects while ensuring compliance and operational efficiency.

Highest-signal resume keywords

Product Strategy DevelopmentAgile Framework ExperienceDigital Product ManagementCross-Functional Team LeadershipCompliance Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignCustomer DiscoveryWorkflow IntegrationOperational TransparencyData Collection AutomationContract ManagementIdentity ManagementReporting CapabilitiesProcess ImprovementDigital Transformation

Soft Skills

Analytical SkillsProblem-SolvingCommercial AcumenTeam LeadershipCollaboration

Tools & Technologies

Onboarding DashboardsWorkflow Management ToolsOperational ToolingCompliance ProcessesAI-Driven Capabilities

Industry Keywords

Financial ServicesPaymentsDigital ProductsCore Banking Best PracticesRegulatory Compliance

About the role

Key responsibilities & impact

Define and execute the strategy, roadmap, and delivery of administrative experiences across the Client Platforms portfolio
Transform fragmented onboarding, support, compliance, and operational workflows into a unified, intelligent, and highly automated ecosystem
Lead a team of product managers modernizing internal user experiences, simplifying onboarding operations, driving administrative automation, and creating a cohesive vision across onboarding, compliance, identity, contracting, fee management, and operational support
Partner with Client Support, Operations, Product, Technology, Finance, Risk, and Compliance teams to identify friction points and build scalable solutions
Establish and drive the long-term vision, strategy, and roadmap for Visa's internal administrative experiences
Create a unified administrative platform covering onboarding, compliance, operational support, identity management, workflow execution, reporting, and client administration
Develop a multiyear transformation strategy focused on reducing administrative complexity, improving employee experience, and enabling scalable growth
Consolidate fragmented administrative tools and workflows into a streamlined, role-based experience
Integrate onboarding dashboards, workflow management, operational tooling, support functions, compliance processes, and reporting capabilities
Define standards for navigation, user experience, workflow integration, and operational visibility
Partner with Client Support, Implementation Managers, Operations teams, and regional support organizations to understand pain points
Translate operational feedback into product strategy and roadmap priorities
Improve support tooling, visibility, workflow efficiency, and operational transparency
Guide product strategy for contract validation and management, fee schedules and billing enablement, sanctions screening and OFAC compliance, PCI-DSS verification and regulatory requirements, and identity and access governance
Partner with Legal, Compliance, Finance, and Risk organizations to ensure efficient and compliant workflows
Digitize, streamline, or eliminate high-volume administrative activities
Drive automation across onboarding workflows, approvals, data collection, project setup, operational handoffs, and compliance checks
Reduce reliance on manual coordination, email-based processes, spreadsheet tracking, and duplicate data entry
Own the product strategy and expansion of Universal ID
Drive Universal ID adoption across onboarding journeys, partner programs, finance processes, and acquired entities
Expand integrations with onboarding, client management, compliance, and operational systems
Drive adoption of AI-driven capabilities, workflow orchestration, intelligent routing, compliance automation, predictive task management, and operational insights
Leverage automation and AI to reduce manual effort while improving visibility, auditability, and quality
Work at least 3 days in office, with expectations confirmed by the Hiring Manager
Travel 5-10% of the time

Requirements

What you’ll need

10 or more years of work experience with a Bachelor's Degree OR at least 8 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) OR at least 3 years of work experience with a PhD
Preferred: 12 or more years of work experience with a Bachelor's Degree OR 8-10 years of experience with an Advanced Degree OR 6+ years of work experience with a PhD
Experience in creating vision statements and setting product goals
Experience in defining product strategy
Experience in product design
Experience in customer discovery and designing new products based on that discovery
Experience in product execution
Experience defining and leading plans to achieve product goals
Experience working in Agile frameworks and matrixed organizations
Experience in process or core banking best practices
Experience recruiting, growing, retaining, and leading technical talent
Experience collaborating in global, cross-functional teams
Strong commercial acumen and ability to forecast business trends
Senior product management experience in Digital, Payments, and Financial Services
Proven track record of launching and managing digital products for issuers
Deep background in issuing institutions and managing large card portfolios
Experience developing or launching new solutions and managing engagement, UX, and UI transformation
Experience leading difficult deal negotiations and managing third-party vendors
Ability to structure and manage complex cross-enterprise projects and processes
Superior analytical and problem-solving skills with demonstrated intellectual rigor
Experience managing diverse teams with positive records

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Potential bonus
Equity
Possible sales incentive payments