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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing compliance and risk programs within the payments ecosystem, with a strong focus on operational excellence, strategic leadership, and cross-functional collaboration. Proficient in leveraging data-driven insights to enhance program effectiveness and drive continuous improvement.
Highest-signal resume keywords
Compliance Program ManagementRisk ManagementPeople LeadershipAnalytical SkillsPayments Ecosystem Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ComplianceRisk AssessmentInvestigative SkillsOperational ManagementProgram ImplementationData AnalysisStrategic JudgmentProcess OptimizationPerformance ManagementTalent Management
Soft Skills
Problem-SolvingCommunication SkillsCollaborationCoachingNegotiation
Tools & Technologies
Microsoft OfficeExcelPowerPointTableauPower BI
Certifications & Qualifications
Advanced DegreeRelevant Professional Certifications
Industry Keywords
PaymentsFinancial ServicesBankingCompliance FrameworksRegulatory RequirementsCard PaymentsACHPush PaymentsNetwork Operating RulesAudit
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Manage one or more Visa Case Investigation & Enforcement teams
- Oversee execution, evolution, and strategic direction of payment ecosystem risk and compliance programs
- Lead compliance, ecosystem risk, investigations, monitoring, remediation, enforcement, and risk management functions
- Ensure programs are scalable, effective, and aligned with Visa’s business and regulatory objectives
- Lead Senior Consultants, Consultants, and Analysts with accountability for operational excellence, program performance, people leadership, and business priorities
- Drive continuous improvement of processes and operating models
- Collaborate with Global Risk, PERC, Rules & Compliance, Client Services, Product, Legal, Technology, and regional teams
- Identify emerging risks and industry trends and use data-driven insights to improve program effectiveness
- Champion scalable solutions, automation, and innovation
- Serve as senior escalation point for complex investigations, client engagements, enforcement matters, and risk events
- Assist senior management with annual strategy, objectives, and tracking
- Manage workload prioritization, balance, SLA alignment, objectives, and milestones
- Recruit, onboard, engage, recognize, coach, mentor, and review staff performance
- Oversee operational control points, including Non-Compliance Assessments and reporting
- Develop and conduct awareness-building and training for internal and external clients
- Build collaborative relationships with internal clients and cross-functional partners
- Negotiate complex compliance action plans with clients at senior officer level
- Create and implement standard compliance solutions aligned with Visa By-Laws, Rules, and subsidiary manuals
- Collate, analyze, publish, and provide management information and performance trends
- Interpret Visa Rules and advise clients and staff on regulatory matters
- Track and control client compliance action plans through resolution
Requirements
What you’ll need- 10 or more years of work experience with a Bachelor’s Degree, or at least 8 years of work experience with an Advanced Degree, or at least 3 years of work experience with a PhD
- 10+ years of experience in payments, financial services, banking, risk management, compliance, investigations, audit, consulting, or a related field, including leadership experience managing teams and complex global programs
- Extensive experience designing, implementing, and leading compliance, risk, investigative, enforcement, or operational programs within regulated or highly controlled environments
- Ability to assess enterprise risk, exercise strategic judgment, and lead through ambiguity
- Experience leading large-scale, cross-functional initiatives and influencing senior leaders across a global organization
- Strong analytical, investigative, and problem-solving skills
- Exceptional written, verbal, and presentation skills
- People leadership experience, including organizational development, talent management, coaching, performance management, and building high-performing teams
- Strong program and operational management capabilities
- Advanced proficiency with Microsoft Office applications, including Excel and PowerPoint
- Experience leveraging reporting and analytics tools
- Ability to build relationships and drive alignment across diverse stakeholder groups in a global matrixed organization
- Fluency in English required
- Preferred: deep expertise in payments ecosystem, card payments, ACH, push payments, network operating rules, compliance frameworks, and regulatory requirements
- Preferred: experience with Tableau or Power BI, automation, process optimization, analytics, and technology-enabled solutions
- Advanced degree and/or relevant professional certifications preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
- Potential bonus
- Equity
- Travel requirements of 5-10% of the time