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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive project management expertise in IT infrastructure, with a strong focus on client coordination, process improvement, and effective communication. Proficient in managing complex projects while ensuring compliance with internal standards and exceeding customer expectations.
Highest-signal resume keywords
Project ManagementIT InfrastructureFluency in Spanish, English, and PortugueseMS Office Tools (MS Project, Excel, PowerPoint, Word, Visio)Visa Payment Processing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementIT InfrastructureProcess ImprovementClient CoordinationTechnical Resource ManagementCertification TestingTime ManagementOrganizationPlanningPublic Speaking
Soft Skills
TeamworkInterpersonal SkillsCommunicationPresentation SkillsInfluencing Others
Tools & Technologies
MS ProjectExcelPowerPointWordVisio
Industry Keywords
Retail BankingCard SchemesPayment-Industry TechnologiesVisa EndpointsClient Connectivity
About the role
Key responsibilities & impact- Provide project management planning, execution, closing, and support for moderate to complex IT infrastructure projects
- Meet milestones and deliverables while complying with Visa internal artifacts and exceeding customer expectations
- Coordinate with clients to analyze card program setup requirements and implement Visa endpoints, products, and services
- Report client project accomplishments and deliverables to management weekly or monthly
- Manage parallel client projects alongside product developments and changing requirements
- Manage non-routine, complex processing requests and tactical and strategic customer initiatives
- Identify process-improvement opportunities to improve team efficiency and project delivery
- Build positive relationships with Visa clients, processors, and internal stakeholders
- Build cohesive global workgroups and involve them in communication and decision-making
- Prepare and maintain project plans, status reports, meeting minutes, and issue logs
- Represent client system and operational requirements to internal Visa organizations
- Coordinate technical resources and plan and monitor certification testing
- Negotiate with department and division heads to secure project resources
- Escalate at-risk projects and work with management to resolve issues
- Support late-evening and weekend configuration changes and post-production validation
Requirements
What you’ll need- Minimum of 5+ years of Information Technology system knowledge
- Strong understanding of project management, technology, IT Infrastructure, and applications
- Bachelor’s degree in computer science, Information Technology, or equivalent work experience in a business analyst role in software or financial services
- Fluency in Spanish, English, and Portuguese
- Ability to speak/write English fluently
- Fluency in spoken and written Portuguese is mandatory
- Experience using standard MS Office tools, including MS Project, Excel, PowerPoint, Word, and Visio
- Excellent time management, organization, planning skills, and teamwork
- Ability to set priorities, influence others, and manage customer expectations
- Excellent verbal, written, presentation, and interpersonal skills
- Project management experience in retail banking, card schemes, or payment-industry technologies
- Comfort with public speaking and ability to relay information clearly and confidently in large groups
- Good working knowledge of Visa payment processing systems, including message routing, authorization, clearing and settlement, and client connectivity, is a plus
Benefits
Comp & perks- Hybrid work arrangement
- At least 3 days in office
- Visa EEO protections and consideration consistent with applicable law