People Solutions Analyst

Visa

. Administer, monitor, and track cases from intake through closure .

Posted 10/14/2026full-timeAustin • Texas • United StatesJuniorMid-Level💰 $76,000 - $117,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR Operations and People Shared Services, with a strong focus on case management, data validation, and employee lifecycle administration. Proficient in using Workday and ServiceNow to enhance operational workflows and ensure compliance.

Highest-signal resume keywords

HR Operations ExperienceCase ManagementData ValidationWorkday ProficiencyServiceNow Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementData ValidationEmployee Lifecycle AdministrationAnalytical CapabilityPayment Processing

Soft Skills

Attention to DetailStrong Communication SkillsOrganizational SkillsDiscretion and Integrity

Tools & Technologies

WorkdayServiceNow

Industry Keywords

People Shared ServicesHR OperationsEmployee ExperienceProcess ImprovementAudit

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Administer, monitor, and track cases from intake through closure
Prepare, review, and coordinate employment-related documentation, calculation inputs, approvals, and employee communications
Partner with Payroll and Finance to support accurate payment processing, reconciliation, and resolution of payment-related questions
Serve as a point of contact for employees, managers, and People Team stakeholders on processes, timelines, policies, and procedures
Maintain accurate case records, documentation, and reporting while protecting sensitive employee information
Collaborate with Legal, Employee Relations, People Business Partners, and other internal teams on case management and issue resolution
Conduct audits, peer reviews, and data validation
Identify process gaps, support root-cause analysis, and recommend improvements
Use Workday and ServiceNow to research employee information, document activity, update cases, and support operational workflows
Support Visa’s People Shared Services organization and contribute to a consistent, compliant, and seamless employee experience

Requirements

What you’ll need

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (preferred)
3 or more years of relevant HR operations, People Shared Services, employee lifecycle, or systems operations experience (preferred)
Experience in HR operations, People Shared Services, employee lifecycle administration, or a related operational support function
Ability to manage confidential employee information with discretion, integrity, and sound judgment
Analytical capability to conduct audits, validate data, identify discrepancies, and support accurate case and payment processing
Strong attention to detail, organization, and follow-through in a deadline-driven environment
Strong written and verbal communication skills, with the ability to explain processes clearly to employees, managers, and cross-functional stakeholders
Proficiency with HR systems and case management tools, including Workday and ServiceNow
Ability to work at least 3 days in the office
Ability to travel 5–10% of the time

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Potential bonus eligibility
Equity eligibility