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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Services relationship management, operational solutions, and performance optimization to drive client success and product adoption. Proficient in analyzing data to inform business recommendations and building trust-based relationships with clients.
Highest-signal resume keywords
Client Services Relationship ManagementData Analysis and Business RecommendationsClient Engagement and Success PlanningPayment Industry Trends and Regulatory EnvironmentsDigital Fluency with Generative AI Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisPerformance OptimizationClient Success PlanningOperational SolutionsPayment Processing Knowledge
Soft Skills
Communication SkillsCritical ThinkingProactivenessTeam CollaborationProblem-Solving
Tools & Technologies
Generative AI ToolsChatGPTMicrosoft Copilot
Certifications & Qualifications
Client/Customer Success CertificationProject Management Certification
Industry Keywords
Client EngagementBusiness GrowthProduct AdoptionTrust-Based RelationshipsMarket Trends
About the role
Key responsibilities & impact- Own the holistic post-sale Client Services relationship for applicable clients
- Provide operational solutions supporting clients’ business growth
- Partner with Visa clients to maximize benefits realization and value from Visa products through performance optimization
- Work with Sales and Product Account Team members to drive Client Success outcomes aligned with the Sales Account Plan
- Define and deploy client support and service implementation strategies, including automated tools and capabilities
- Oversee implementation of newly purchased Visa products by coordinating Client and Visa teams
- Ensure client operational goals and success metrics are understood
- Execute Client Success Plans tracking client outcomes, product adoption, and performance
- Drive initiatives to improve product adoption and use of Visa self-service tools
- Monitor local market, payment processing, Visa solution, and technology trends to identify client solutions and sales leads
- Establish relationships with Client Services and cross-functional subject matter experts to resolve complex issues and optimize client performance
- Develop client education and training materials, including webinars, covering Visa Rules, mandates, releases, and upcoming changes
- Lead periodic operational reviews with clients and Visa stakeholders
- Serve as an escalation point for significant issues and major incident/crisis responses
- Support cross-functional initiatives to improve client experience, efficiency, and productivity
- Monitor client health and coordinate with specialist Visa teams to optimize client performance
- Coordinate with global, regional, and in-market Client Success teams to maintain a 360-degree client view
Requirements
What you’ll need- 8 or more years of relevant work experience with a bachelor's degree, or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), or 2 years of work experience with a PhD
- Experience analyzing data and translating findings into actionable business recommendations
- Experience communicating complex technical terms and/or processes in business language tailored to clients
- Experience achieving results as part of an effective team across countries and time zones
- Experience prioritizing and multi-tasking under deadlines
- Experience representing technical and/or business issues and solutions to influence audiences at multiple organizational levels, including executives
- Experience with payment industry trends, threats, competitors, and regulatory environments
- Certifications or qualifications in Client/Customer Success, project management, or related areas of practice and expertise
- Experience building client relationships, customer centricity, success planning, client engagement, proactiveness, and critical thinking
- Experience building credibility and creating trust-based relationships with clients
- Experience listening to and prioritizing customer needs to drive value realization and build trusted partnerships
- Experience building measurable action plans to help clients achieve business goals and realize value from products/solutions
- Experience communicating clearly and effectively with clients
- Experience thinking ahead and taking action
- Experience taking ownership over problems and finding creative solutions to complex problems
- Digital fluency, including ability to work with Generative AI tools such as ChatGPT and Microsoft Copilot
- Ability to travel 5–10% of the time
Benefits
Comp & perks- Potential sales incentive payments (if applicable)
- Bonus eligibility
- Equity eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
- Remote position
- Scheduled Visa office attendance may be required with notice