Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Visa

Senior Director, Head of Professional Services Delivery, Risk & Security Solutions

Visa

. Own the strategy and vision for the Professional Services Delivery function as the solution layer translating platform capability into client outcomes .

Posted 10/26/2026full-timeAtlanta • Texas • United StatesSenior💰 $180,200 - $316,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing multi-disciplinary teams and driving client outcomes through effective project management and delivery oversight. Proficient in developing pricing strategies, governance structures, and fostering cross-functional collaboration to enhance service delivery.

Highest-signal resume keywords
People LeadershipCommercial AcumenLifecycle MethodologyExecutive Client EngagementCross-Functional Influence

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementRAID GovernancePSA ToolingPricing StrategyMilestone-Based Delivery ModelsDelivery OversightImplementation ConsultingService Delivery ReviewsContinuous DiscoveryIncremental Delivery
Soft Skills
Strategic ThinkingAdaptabilityCollaborationInfluencing SkillsClient Relationship Management
Tools & Technologies
MS Dynamics Project Operations
Industry Keywords
Professional Services DeliveryClient OutcomesSI Partner EcosystemsRiskFraudAuthenticationReal-Time Decisioning

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Own the strategy and vision for the Professional Services Delivery function as the solution layer translating platform capability into client outcomes
  • Set the continuous discovery and incremental delivery engagement model, including project plans, RAID logs, and governance structure
  • Shape PS pricing and milestone-based delivery models with Sales, Solutions, and Commercialization
  • Build an engagement model that owns client outcomes and relationships during implementation
  • Translate product capability into client solutions and surface product gaps in alignment with the product roadmap and implementation plan
  • Lead transformation to a gated delivery lifecycle from Discovery through Go-Live and Hypercare
  • Establish RAID governance, escalation paths, and PSA tooling across active implementations
  • Ensure adoption and transition of tooling to MS Dynamics Project Operations
  • Define and enforce PS-to-Customer Success / Managed Services handoff at go-live
  • Lead and develop people leaders and individual contributors across Implementation Consulting, Project Management, and Resource Management
  • Build organizational capability through certification, upskilling, and targeted hiring
  • Lead executive steering committee engagement for strategic accounts
  • Provide delivery oversight of key Tier 1 accounts
  • Use Executive Business Reviews and Service Delivery Reviews to surface expansion opportunities
  • Collaborate across Product, Sales, Engineering, and Client Services
  • Feed contextual client feedback into product roadmap decisions
  • Partner with SI/Partner teams to extend delivery capacity

Requirements

What you’ll need
  • 12 or more years of work experience with a bachelor's degree, or at least 10 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD), or a minimum of 5 years of work experience with a PhD
  • Proven people leadership of large, multi-disciplinary teams through functional leads
  • Strong commercial acumen — SOW ownership, pricing strategy, and milestone-based delivery models
  • Demonstrated delivery and process rigor — lifecycle methodology, RAID governance, PSA tooling
  • Exceptional executive client engagement at steering-committee / C-suite level
  • Ability to operate and lead through ambiguity, building structure in a transforming function
  • Strong cross-functional influence in a matrixed environment
  • Working knowledge of SI partner ecosystems
  • Preferred: 15 or more years of experience with a bachelor's degree or 12 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, or MD); PhD with 9+ years of experience
  • Preferred: Domain familiarity with risk, fraud, authentication, or real-time decisioning platforms
  • Travel 5-10% of the time

Benefits

Comp & perks
  • Bonus eligibility
  • Equity eligibility
  • Medical
  • Dental
  • Vision
  • 401(k)
  • FSA/HSA
  • Life Insurance
  • Paid Time Off
  • Wellness Program