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Visa

Senior Manager, Transformation and Change Management

Visa

. Lead change management activities across strategic programmes and business transformation initiatives .

Posted 10/8/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading change management and business transformation initiatives, with a focus on stakeholder engagement, communication strategies, and the adoption of digital platforms and AI technologies. Proven ability to develop and implement capability-building programs and measure their effectiveness through data analysis.

Highest-signal resume keywords
Change ManagementStakeholder ManagementCommunication Strategy DevelopmentProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Change ManagementBusiness TransformationOrganizational EffectivenessProgram ManagementAnalytical SkillsEngagement Strategy DevelopmentLearning Program DeliveryAI AdoptionDigital Platform DeploymentCapability Building
Soft Skills
Influencing SkillsCommunication SkillsProblem-Solving SkillsCollaborationLeadership
Tools & Technologies
Digital PlatformsKnowledge Management SystemsAI TechnologiesEngagement FrameworksFeedback Mechanisms
Industry Keywords
Management ConsultingProfessional ServicesCorporate EnvironmentsMatrixed OrganizationsEmployee Engagement

About the role

Key responsibilities & impact
  • Lead change management activities across strategic programmes and business transformation initiatives
  • Develop and execute change strategies supporting implementation and adoption of new processes, tools, platforms and ways of working
  • Conduct stakeholder impact assessments and develop targeted engagement, communication and adoption plans
  • Identify change risks, dependencies and mitigation strategies with programme leads and business stakeholders
  • Support initiatives spanning communications, knowledge management, talent development, AI adoption, platform transformation and organisational effectiveness
  • Support leaders in driving alignment, engagement and behavioural change across VCA Europe
  • Design and deliver engagement and communication strategies for strategic initiatives
  • Support communication governance, engagement frameworks and best practices
  • Build and coordinate champion and stakeholder networks to accelerate adoption and peer-to-peer learning
  • Design and deliver enablement programmes, workshops, learning journeys and knowledge-sharing initiatives
  • Support capability frameworks, career development programmes, learning pathways and mentoring initiatives
  • Develop toolkits, guidance materials and playbooks supporting adoption and organisational change
  • Support deployment and adoption of digital platforms, knowledge ecosystems and AI-enabled capabilities
  • Develop targeted adoption initiatives and measure utilisation, proficiency and business impact
  • Define and monitor adoption, engagement and business outcome metrics
  • Produce dashboards, insights and leadership updates tracking progress, risks and opportunities
  • Analyse feedback and performance data to improve programme outcomes
  • Establish feedback loops and governance mechanisms supporting long-term success

Requirements

What you’ll need
  • Proven experience leading change management, business transformation, organizational effectiveness or employee engagement initiatives
  • Experience supporting complex transformation programs within matrixed organizations
  • Strong stakeholder management, communication and influencing skills, including experience working with senior leaders
  • Experience developing communication, engagement and enablement strategies that drive adoption and behavioral change
  • Experience delivering learning, capability-building and organizational development programs
  • Strong project and program management skills, with the ability to manage multiple priorities simultaneously
  • Strong analytical and problem-solving skills, including experience using data to measure program effectiveness and adoption
  • Experience supporting digital, technology, platform or AI-enabled transformation initiatives is highly desirable
  • Experience in management consulting, professional services or large-scale corporate environments is preferred
  • Familiarity with AI technologies and emerging digital capabilities is beneficial

Benefits

Comp & perks
  • Hybrid work arrangement
  • Opportunity to create impact at scale and work on meaningful challenges
  • Skills growth and development opportunities
  • Learning journeys, workshops, mentoring initiatives and capability-building programmes
  • Career development programmes and learning pathways