Senior Product Manager, Digital Transformation – AI

Visa

. Own product strategy, roadmap, prioritization, and execution for Genesys Cloud voice and chat capabilities .

Posted 9/15/2026full-timeAustin • Texas • United StatesSenior💰 $153,500 - $245,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product strategy and execution for AI-powered client servicing, with a strong focus on Genesys Cloud technologies and contact center solutions. Proven ability to influence stakeholders and drive measurable business outcomes through effective communication and analytical skills.

Highest-signal resume keywords

Product Strategy OwnershipAI-Powered Solutions DeliveryContact Center Technologies ExpertiseCross-Functional Stakeholder InfluenceAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product ManagementAI-Powered SolutionsWorkflow AutomationConversational AITelephony PlatformsIVRAPI ManagementEnterprise-Scale Platform ModernizationKPI MonitoringFeature Specification

Soft Skills

Exceptional CommunicationStorytellingExecutive PresentationMentoringStrategic Thinking

Tools & Technologies

Genesys CloudAgent Assist SolutionsOmni-Channel ServicingVirtual AssistantsIntelligent Routing

Industry Keywords

B2C Support OperationsManaged ServicesOperational EfficiencyClient ExperienceValue Realization

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own product strategy, roadmap, prioritization, and execution for Genesys Cloud voice and chat capabilities
Define and evolve the vision for AI-powered client servicing, including GenAI, Agent Assist, conversational AI, automation, and agentic workflow capabilities
Partner with Technology teams on technical approaches, architecture, APIs, integrations, and implementation strategies
Establish business requirements, feature specifications, user stories, acceptance criteria, and success metrics
Evaluate emerging technologies and identify opportunities to improve client experience, agent productivity, operational efficiency, and value realization
Drive data-informed prioritization based on business outcomes, client needs, operational metrics, and strategic objectives
Serve as product authority throughout the product lifecycle
Lead end-to-end delivery of Digital & AI capabilities supporting Managed Services initiatives
Drive discovery, evaluation, and prioritization of voice and chat use cases
Manage product roadmaps, delivery plans, risks, dependencies, trade-offs, and release readiness
Partner with Operations, Platform Excellence, Technology, CRM, and Support teams to ensure solution deployment and adoption
Define and monitor KPIs, adoption metrics, operational impact, and value realization outcomes
Develop executive-ready communications and materials
Advise business and technology stakeholders on Genesys Cloud and modern service delivery
Influence product direction and investment decisions through business cases, data, and customer insights
Promote product management excellence and establish repeatable processes, frameworks, and best practices
Mentor less experienced Product Managers as needed

Requirements

What you’ll need

8 or more years of relevant work experience with a Bachelor’s Degree, or at least 5 years of experience with an Advanced Degree, or 2 years of work experience with a PhD
Strong understanding of contact center technologies, telephony platforms, IVR, conversational AI, agent assist solutions, and omni-channel servicing experiences, including Genesys Cloud
Proven experience delivering large-scale AI-powered solutions including GenAI, workflow automation, virtual assistants, intelligent routing, or agentic AI capabilities
Demonstrated success influencing cross-functional stakeholders without direct authority
Strong analytical and problem-solving skills with a focus on measurable business outcomes and value realization
Exceptional communication, storytelling, and executive presentation skills
Experience managing complex technology dependencies, APIs, integrations, and enterprise-scale platform modernization efforts
Ability to balance strategic thinking with hands-on product execution
6+ years of product management experience preferred
Expertise in payments and B2C support operations preferred
Willingness to travel 5-10% of the time

Benefits

Comp & perks

Potential bonus
Equity eligibility
Medical insurance
Dental insurance
Vision insurance
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program