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About the role
Key responsibilities & impact- Build and scale Visa’s next-generation dispute management capabilities, especially an acquirer-focused proposition from 0→1
- Identify customer needs and define differentiated products, capabilities, requirements, and roadmaps
- Develop and test hypotheses, prototypes, and MVPs
- Define success metrics and improve products using customer feedback and data
- Partner with Business, Sales, Commercialization, regional teams, Engineering, Data Science, Operations, and other stakeholders on go-to-market and product execution
- Develop value propositions, positioning, use cases, customer narratives, demos, and sales enablement content
- Participate in customer and prospect conversations
- Conduct competitive and market analysis across dispute management, chargebacks, acquiring, merchant services, and payments technology
- Define data and integration requirements for APIs, batch/file integrations, webhooks, event-driven architectures, and third-party platforms
- Define requirements for data ingestion, normalization, mapping, matching, validation, quality, monitoring, and exception handling
- Evaluate integration trade-offs involving implementation effort, scalability, latency, reliability, security, and maintainability
- Identify and evaluate practical AI applications for data mapping, onboarding, anomaly detection, workflow automation, and decision support
- Drive cross-functional alignment and outcomes in a complex global organization
- Travel 5–10% of the time
Requirements
What you’ll need- 8 or more years of relevant work experience with a Bachelor’s Degree, or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD), or 2 years of work experience with a PhD
- Strong product instincts and ability to translate ambiguous business or customer problems into actionable product strategies
- Experience partnering with business, sales, or commercialization teams to take products to market
- Strong customer discovery, market analysis, and competitive analysis capabilities
- Exceptional written, verbal, and presentation skills
- Strong understanding of enterprise data integrations, APIs, data pipelines, and integration architectures
- Familiarity with REST APIs, webhooks, batch/file integrations, event-driven systems, streaming, or similar integration patterns
- Ability to translate customer and business needs into detailed product, technical, and data requirements
- Highly proactive, hands-on, and comfortable navigating ambiguity
- Strong analytical and problem-solving skills with attention to detail
- Preferred: product management experience in payments, fintech, acquiring, merchant services, or dispute management
- Preferred: experience building products for acquirers, processors, merchants, or financial institutions
- Preferred: experience with third-party integrations at scale
- Preferred: experience commercializing enterprise B2B products across multiple customers or markets
- Preferred: experience applying AI/ML or AI-augmented capabilities to enterprise products
Benefits
Comp & perks- Potential bonus and equity
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program