Staff Systems Engineer – Collaboration Platforms, AI

Visa

. Serve as a technical and product subject matter expert for collaboration platforms, primarily Microsoft Teams and the broader Microsoft 365 ecosystem .

Posted 10/26/2026full-timeUnited StatesLead💰 $133,300 - $251,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Microsoft Teams and the Microsoft 365 ecosystem, focusing on collaboration platform integrations, AI-powered capabilities, and lifecycle management. Proven ability to translate business needs into scalable solutions while driving adoption of innovative workplace technologies.

Highest-signal resume keywords

Microsoft Teams ExpertiseAI-Powered Capabilities DevelopmentPlatform Integrations and APIsCollaboration Platform GovernanceAnalytics and Observability Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems EngineeringAPI DevelopmentAutomation FrameworksWorkflow TechnologiesMicrosoft 365Azure ServicesPower PlatformObservability PracticesEnterprise Application EcosystemsDigital Assistants

Soft Skills

Analytical SkillsCommunication SkillsStakeholder EngagementProblem-Solving SkillsAdaptability

Tools & Technologies

Microsoft CopilotCollaboration PlatformsTelemetry SolutionsOperational Intelligence ToolsEnterprise Bots

Certifications & Qualifications

MS-700MS-721Azure CertificationPower Platform CertificationCopilot Certification

Industry Keywords

Collaboration Platform RoadmapLifecycle ManagementGovernance ProcessesEmerging TechnologiesDigital Workplace Platforms

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Serve as a technical and product subject matter expert for collaboration platforms, primarily Microsoft Teams and the broader Microsoft 365 ecosystem
Own and help define the collaboration platform roadmap
Design and implement platform integrations, APIs, automation workflows, extensibility solutions, and custom collaboration capabilities
Develop custom Teams applications, workflow solutions, and platform enhancements
Identify, develop, test, govern, and deploy AI agents that automate workflows and improve productivity
Establish lifecycle management and governance processes for AI agents, Teams applications, bots, and platform extensions
Drive adoption of Microsoft Copilot, AI-powered collaboration capabilities, intelligent meeting experiences, and workplace innovations
Define and implement observability, operational intelligence, analytics, and reporting capabilities
Monitor industry trends, vendor roadmaps, competitive offerings, and emerging technologies
Develop proofs of concept, pilot programs, and innovation initiatives
Partner with voice, events, and workplace technology teams across Teams Voice, Town Hall, meetings, broadcast, and collaboration services
Collaborate with Security, Infrastructure, Workplace Technology, Digital Product, and End User Computing teams
Act as an engineering escalation point for complex collaboration platform challenges
Work in an office setting with at least 3 days in office
Travel 5-10% of the time

Requirements

What you’ll need

Strong systems engineering experience supporting enterprise platforms and services
Experience with APIs, platform integrations, automation frameworks, workflow technologies, scripting, or enterprise application ecosystems
Familiarity with cloud platforms, modern collaboration technologies, observability practices, analytics platforms, and solution architecture principles
Experience evaluating, implementing, developing, or governing AI-powered capabilities, conversational agents, enterprise bots, Copilot experiences, intelligent automation, or digital assistants
Experience supporting the full lifecycle of AI agents, bots, applications, or platform extensions from ideation and governance through deployment and adoption
Experience defining roadmaps, evaluating emerging technologies, or influencing platform strategy within enterprise technology environments
Experience with analytics, observability, telemetry, monitoring, operational intelligence, or service-health platforms
Experience with Microsoft 365, Microsoft Teams, Power Platform, Azure services, or comparable enterprise collaboration ecosystems is preferred but not required
Ability to translate business needs into scalable platform capabilities and user experiences
Strong analytical, communication, stakeholder engagement, and problem-solving skills
Curiosity, adaptability, and passion for learning emerging technologies
5+ years of relevant work experience with a Bachelor's Degree, or at least 2 years of work experience with an Advanced degree, or 0 years of work experience with a PhD, or 8+ years of relevant work experience
Preferred: 6-8 years of experience supporting, engineering, or advancing enterprise collaboration, productivity, workplace technology, communications, or digital workplace platforms
Experience with Microsoft 365, Microsoft Teams, Azure, Power Platform, APIs, automation frameworks, platform integrations, observability solutions, or extensibility technologies within enterprise environments
Knowledge of collaboration platform governance, security, compliance, lifecycle management, AI governance, and operational best practices
Experience developing, evaluating, implementing, or governing AI-powered capabilities, intelligent automation, conversational agents, Copilot experiences, enterprise bots, or custom collaboration solutions
Demonstrated ability to assess emerging technologies, develop proofs of concept, influence platform strategy, and translate business needs into scalable collaboration capabilities
Microsoft certifications such as MS-700, MS-721, Azure, Power Platform, Copilot, or equivalent certifications are preferred
Ability to travel 5-10% of the time

Benefits

Comp & perks

Potential bonus
Equity
Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program