Vice President, Client Services – Go-to-Market Services

Visa

. Own North America Client Services readiness for Business Enhancement Releases and VisaNet/platform releases across Consumer Payments, Value-Added Services, Commercial & Money Movement Solutions, and Debit/Credit Processing Services .

Posted 10/30/2026full-timeUnited StatesLead💰 $222,500 - $458,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing release readiness and incident management within the payments-processing ecosystem, ensuring operational excellence and client satisfaction. Proven ability to lead cross-functional teams and design scalable servicing models while effectively communicating with stakeholders across various business units.

Highest-signal resume keywords

Release Readiness ManagementIncident ManagementPayments-Processing KnowledgeCross-Functional Team LeadershipExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payments-Processing StackNew-Product Launch ReadinessProblem ManagementChange ManagementService Level Agreements (SLAs)Defect TrackingObservabilityTelemetryAI AutomationCost-to-Serve Targets

Soft Skills

Influence SkillsPeople LeadershipTeam BuildingCommunication Skills

Tools & Technologies

Governance CapabilitiesDeployment ToolingKnowledge ArticlesPlaybooks

Industry Keywords

B2BB2B2CClient ServicesOperational Servicing ModelsEcosystem Mandates

About the role

Key responsibilities & impact

Own North America Client Services readiness for Business Enhancement Releases and VisaNet/platform releases across Consumer Payments, Value-Added Services, Commercial & Money Movement Solutions, and Debit/Credit Processing Services
Translate release content into client impact, required client actions, communications, training, playbooks, tooling, scripts, and knowledge articles
Establish release readiness gates and serve as the North America Client Services go/no-go voice
Lead North America deployment readiness for new products and ensure operational servicing models, SLAs, escalation paths, and tooling are in place before launch
Design and standardize servicing-model prototypes across implementation, ongoing support, incident management, and optimization
Aggregate field signals into prioritized product and defect backlogs and partner with Product Management on roadmap input and acceptance criteria
Operate feedback cadences with Product leaders and publish scorecards of commitments and resolution
Own the North America incident management framework from detection and client communication through resolution, root-cause analysis, and sustainable fixes
Chair major-incident reviews and serve as senior escalation point for critical operational issues
Build problem-management, defect-tracking, trend-analysis, data, tooling, and governance capabilities
Represent Client Services in Product design reviews and PI/sprint planning
Define and maintain ready-to-service requirements and governance preventing launches without the servicing baseline
Lead readiness for industry and ecosystem mandates, coordinating with Product, Risk, Legal, and Regional Client Services
Translate mandates into impact assessments, communication plans, enablement, and client remediation tracking
Build durable mandate-readiness playbooks

Requirements

What you’ll need

12 or more years of work experience with a Bachelor's Degree, or at least 10 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD), or at least 8 years of work experience with a PhD
15 or more years of experience with an Advanced Degree (preferred)
Deep working knowledge of the payments-processing stack and ecosystem players
Demonstrated experience owning release readiness, new-product launch readiness, incident / problem management, or pricing deployment at scale for a complex B2B or B2B2C product portfolio
Proven ability to serve as the structured voice of the client into Product and Technology
Track record of designing and scaling servicing models for new products, including SLAs, escalation frameworks, tooling, and cost-to-serve targets
Experience operating across multiple business units or product lines simultaneously
Strong grasp of observability, telemetry, defect / problem management, change management, and AI/automation
Executive communication and influence skills with Product, Technology, Risk, Legal, and Sales partners
Demonstrated ability to lead cross-functional teams through high-impact business issues in a highly matrixed global organization
Strong people leader with a track record of building high-performing, diverse teams
Ability to travel 5-10% of the time

Benefits

Comp & perks

Bonus eligibility
Equity eligibility
Medical insurance
Dental insurance
Vision insurance
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program