Vice President – Corporate Technology Support

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. Own and manage the global Service Desk, tech bar, and executive support operations as an integrated employee experience platform .

Posted 11/10/2026full-timeUnited StatesLead💰 $222,500 - $458,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global Service Desk operations and embedding AI and automation in IT support workflows. Proven ability to connect support metrics to business impact and drive continuous service improvement through employee experience metrics.

Highest-signal resume keywords

Global Service Desk ManagementAI And Automation DeploymentModern Endpoint Management PlatformsExecutive Stakeholder Relationship BuildingZero-Trust Security Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI-Based TriageAutomated RemediationEndpoint ManagementRoot Cause AnalysisService Level Agreements (SLAs)Self-Service Content CreationContinuous Service ImprovementEmployee Experience MetricsMulti-OS EnvironmentsIT Service Management Practices

Soft Skills

Concierge-Level SupportRelationship ManagementData-Driven Decision Making

Tools & Technologies

IntuneJamfSCCMIdentity PlatformsSecurity Platforms

Industry Keywords

Employee ExperienceZero-Touch ProvisioningSelf-Healing EndpointsShift-Left AutomationIT Support As A Product

Tech Stack

Tools & technologies

ITSMJamfMacOS

About the role

Key responsibilities & impact

Own and manage the global Service Desk, tech bar, and executive support operations as an integrated employee experience platform
Embed AI and automation across support workflows with intelligent triage, automated remediation, predictive issue detection, and measurement of deflection quality and resolution accuracy
Deliver concierge-level support to executives and senior leadership
Architect and maintain an integrated digital workplace ecosystem with zero-touch provisioning, self-healing endpoints, and integration with security and identity platforms
Connect support metrics to business impact and frame investment cases for senior executive leaders
Drive continuous service improvement using employee experience scores, self-service adoption, and time-to-productivity
Manage daily support of end-user platforms across a global follow-the-sun model
Establish and mature enterprise application reliability engineering and IT service management practices
Drive shift-left and L0 automation strategies to reduce operational toil and recurring demand
Perform root cause analysis and partner with engineering teams on permanent-fix resolution
Create and maintain standard operating procedures, policies, SLAs, knowledge bases, and self-service content
Ensure technology support coverage for employee travel, corporate events, and client-facing engagements globally
Position tech bars as enablement hubs and IT support as a talent-retention advantage
Participate in budget planning and make data-driven investment cases

Requirements

What you’ll need

12 or more years of work experience with a Bachelor's Degree, or at least 10 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD), or at least 8 years of work experience with a PhD
15 or more years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD, PhD) preferred
10+ years of experience with modern endpoint management platforms (Intune, Jamf, SCCM) and multi-OS environments (Windows, macOS, mobile)
Demonstrated experience deploying AI and automation in IT support workflows including LLM-based triage, chatbot deflection, and automated remediation
Strong understanding of zero-trust security principles, identity platforms, and conditional access as they relate to endpoint and workplace management
Proven ability to build and maintain executive stakeholder relationships and deliver concierge-level technology support to senior leadership
Experience treating IT support as a product and using employee experience metrics (ESAT/XSAT), self-service adoption rates, and time-to-productivity as primary success measures
Must work at least 3 days in the office
Travel 5-10% of the time

Benefits

Comp & perks

Potential bonus and equity
Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program