Floating Care Coordinator

Visana Health

. Step into frontline Care Coordinator workflows during peak volume, unexpected surges, sick calls, or planned absences .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $40,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare administration and clinical coordination, with a strong focus on patient communication, EMR management, and operational efficiency. Proficient in multitasking and problem-solving within a fast-paced healthcare environment.

Highest-signal resume keywords

Active Medical Assistant CertificationAthenaOne EMR ProficiencyHealthcare Administration ExperiencePrior Authorization ExperienceStaff Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CommunicationElectronic Health Records ManagementSchedulingPrior Authorization ProcessingWorkflow ImprovementTroubleshootingChart AuditingRegulatory CompliancePayment CollectionSOP Maintenance

Soft Skills

Multitasking AgilityProblem SolvingTeam CoordinationAdaptabilityCommunication

Tools & Technologies

AthenaOne EMRCoverMyMedsTelemedicine PlatformsPatient Experience Dashboards

Certifications & Qualifications

CMA CertificationRMA Certification

Industry Keywords

Healthcare AdministrationClinical CoordinationPatient PrivacyHIPAA ComplianceOperational Management

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Step into frontline Care Coordinator workflows during peak volume, unexpected surges, sick calls, or planned absences
Schedule visits, submit lab/imaging orders, manage prior authorizations, coordinate pharmacy calls, process referrals, update electronic health records, and collect payments
Conduct patient communication via phone, video, chat, email, and portal messages
Resolve pharmacy rejections, imaging delays, and telemedicine connectivity issues
Oversee daily staffing rosters, sick calls, shift coverage, and workload allocation
Maintain and update SOPs, workflow checklists, and onboarding materials
Coordinate cross-functional team meetings, build agendas, and track action items
Serve as an AthenaOne EMR subject matter expert, train providers, build recurring reports, audit charts, and manage insurance updates
Provide first-level troubleshooting for virtual visits, portals, and software issues
Review patient experience dashboards, identify bottlenecks, and coach Care Coordinators on workflow improvements
Serve as the escalation point for complex patient complaints, survey follow-ups, and clinical partner inquiries
Enforce HIPAA, patient privacy, and internal risk mitigation protocols
Review encounter documentation timeliness and verify chart tasks for regulatory and billing requirements

Requirements

What you’ll need

Active Medical Assistant (CMA/RMA) certification is required
2–3 years of healthcare administration or clinical coordination experience
Previous experience managing, scheduling, or leading frontline clinical staff preferred
High proficiency with AthenaOne EMR or demonstrated super-user capability across similar enterprise EMR systems
Experience with CoverMyMeds and prior authorization platforms required
Exceptional multitasking agility, comfortable switching between operational management and direct patient-facing tasks
Systems-oriented problem solver who thrives in a fast-moving, remote healthcare setting
Bachelor’s degree in Healthcare Administration, Business Administration, or a related field, or equivalent operational experience, preferred
Must be flexible to support nights/weekends across time zones as clinic needs arise

Benefits

Comp & perks

Fully remote work model
Comprehensive medical, dental, and vision insurance
HSA & FSA options
401(k) program
PTO
Wellness perks (including Wellhub and Talkspace)
Comprehensive HIPAA, privacy, and clinical systems training
90-day probationary period