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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare operations management, including staff supervision, medication access processes, and compliance with healthcare regulations. Proficient in performance management, client relationship building, and effective communication within a clinical environment.
Highest-signal resume keywords
Healthcare Operations ManagementMedication Access ProcessesTeam Supervision and Performance ManagementCPhT CertificationClient Relationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medication Reimbursement KnowledgeHealthcare Prior AuthorizationPerformance Indicator MonitoringStaff SchedulingQuality Review Activities
Soft Skills
Interpersonal SkillsAnalytical Problem-SolvingConflict ResolutionMultitaskingAttention to Detail
Tools & Technologies
EMR SystemsVisante Tracking PlatformsOffice Suite
Certifications & Qualifications
CPhT CertificationState Board of Pharmacy Technician Registration
Industry Keywords
Healthcare RegulationsPatient ConfidentialityClient OnboardingWorkflow OptimizationFinancial Assistance Options
About the role
Key responsibilities & impact- Oversee daily operations and staffing for assigned teams to ensure adequate resources meet client needs and project demands
- Adjust staff schedules and address workflow gaps to maintain operational efficiency and service continuity
- Assist with recruiting, hiring, evaluating, and retaining personnel
- Address personnel issues and establish expectations for performance and workplace behavior
- Provide coaching, feedback, and professional development
- Coordinate training initiatives, competency assessments, and quality review activities
- Respond to client inquiries and triage requests
- Monitor key performance indicators related to patient access, productivity, satisfaction, and workflow efficiency, implementing corrective actions as needed
- Ensure compliance with healthcare regulations, privacy requirements, and organizational policies
- Review medication authorizations and determine appropriate actions based on patient, payer, and client needs
- Conduct benefits investigations, assess coverage and out-of-pocket costs, and identify financial assistance options
- Collaborate with clinics to obtain documentation, submit prior authorizations, and support coverage-denial appeals
- Communicate authorization determinations, coverage outcomes, financial assistance options, and pharmacy access pathways to patients
- Ensure accurate and timely documentation in client EMR systems and Visante tracking platforms
- Support client onboarding, training, workflow optimization, and continuous process improvement
- Collaborate with Visante leadership, clients, clinical staff, and interdepartmental teams
- Complete other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- Associate Degree preferred
- 3 years of experience working within healthcare or with pharmacy providers on medication access required
- Minimum of 1 year experience supervising or managing a team, including staff scheduling, performance management, and professional development preferred
- State Board of Pharmacy Technician registration obtained within 6 months of hire required
- Active CPhT certification through either PTCB or NHA preferred
- Good judgment, multitasking, prioritization, and deadline management
- Exceptional interpersonal skills and ability to cultivate strong client relationships
- Proven analytical and problem-solving skills
- Clear and concise communication
- Commitment to maintaining patient confidentiality
- Extensive knowledge of medication reimbursement and healthcare prior authorization/coding
- Proficiency in Office Suite (Word, Excel, PowerPoint)
- Excellent conflict resolution skills
- Strong leadership skills and ability to foster accountability
- High attention to detail
Benefits
Comp & perks- Competitive salary and benefits for this full-time salaried role