Visante

Supervisor

• Oversee daily operations and staffing for assigned teams
• Adjust staff schedules and address workflow gaps
• Assist with recruiting, hiring, evaluating, and retaining personnel
• Address personnel issues and establish performance and behavior expectations
• Provide coaching, feedback, and professional development
• Coordinate training initiatives, competency assessments, and quality reviews
• Respond to client inquiries and triage requests
• Monitor patient access, productivity, satisfaction, and workflow-efficiency KPIs
• Implement corrective actions as needed
• Ensure compliance with healthcare regulations, privacy requirements, and organizational policies
• Review medication authorizations and determine appropriate actions
• Conduct benefits investigations and assess coverage and out-of-pocket costs
• Identify financial assistance options
• Collaborate with clinics to obtain documentation, submit prior authorizations, and support coverage-denial appeals
• Communicate authorization determinations, coverage outcomes, financial assistance options, and pharmacy access pathways to patients
• Ensure accurate and timely documentation in client EMR systems and Visante tracking platforms
• Support client onboarding, training, workflow optimization, and continuous process improvement
• Collaborate with Visante leadership and team members
• Complete other duties as assigned

Supervisor, Medication Access Specialist

General

• Lead the medication intake process and serve as a liaison among clinic providers, clinic staff, pharmacies, and patients
• Conduct benefits investigations to determine patient coverage, out-of-pocket costs, and available financial assistance
• Identify and recommend patient assistance programs, copay cards, grants, or funds
• Gather and review documentation for prior authorization submissions and escalate appeals for coverage denials
• Coordinate insurance-denial next steps with clinic staff
• Communicate with clinics to obtain information and guidance for prior authorization submissions
• Conduct patient outreach about medication coverage and financial assistance options
• Provide pharmacy recommendations
• Communicate coverage determinations and coordinate patient follow-up on behalf of client clinics
• Document accurately and timely in client EMR systems and Visante tracking tools
• Assist with onboarding and training client-employed medication access specialists
• Contribute to process improvements
• Collaborate with Visante team members and leadership on day-to-day operations
• Complete other duties as assigned

Medication Access Specialist

• Lead the medication intake process and liaise among clinic providers, clinic staff, pharmacies, and patients
• Conduct benefits investigations to determine patient coverage, out-of-pocket costs, and available financial assistance
• Identify and recommend patient assistance programs, copay cards, grants, or funds
• Gather and review documentation for prior authorization submissions
• Escalate appeals for coverage denials and coordinate next steps with clinic staff
• Communicate with clinics to obtain information and guidance for prior authorization submissions
• Conduct patient outreach about medication coverage and financial assistance options
• Provide pharmacy recommendations
• Communicate coverage determinations and coordinate patient follow-up on behalf of client clinics
• Document accurately in client EMR systems and Visante tracking tools
• Assist with onboarding and training client-employed medication access specialists
• Contribute to process improvements and provide operational feedback to Visante team members and leadership
• Complete other duties as assigned

• Oversee daily operations and staffing for assigned teams
• Adjust staff schedules and address workflow gaps
• Assist with recruiting, hiring, evaluating, and retaining personnel
• Address personnel issues and establish performance and workplace behavior expectations
• Provide coaching, feedback, and professional development
• Coordinate training, competency assessments, and quality reviews
• Respond to client inquiries and triage requests
• Monitor KPIs related to patient access, productivity, satisfaction, and workflow efficiency
• Implement corrective actions as needed
• Ensure compliance with healthcare regulations, privacy requirements, and organizational policies
• Review medication authorizations and determine appropriate actions
• Conduct benefits investigations and assess coverage and out-of-pocket costs
• Identify financial assistance options
• Collaborate with clinics to obtain documentation, submit prior authorizations, and support coverage-denial appeals
• Communicate authorization determinations, financial assistance options, and pharmacy access pathways to patients
• Ensure accurate and timely documentation in client EMR systems and Visante tracking platforms
• Support client onboarding, training, workflow optimization, and continuous process improvement
• Collaborate with Visante leadership, clients, clinical staff, and interdepartmental teams
• Complete other duties as assigned

• Lead the medication intake process and serve as a liaison among clinic providers, clinic staff, pharmacies, and patients
• Conduct benefits investigations to determine patient coverage, out-of-pocket costs, and available financial assistance
• Identify and recommend patient assistance programs, copay cards, grants, or funds
• Gather and review documentation for prior authorization submissions and escalate coverage-denial appeals
• Coordinate next steps for insurance denials with clinic staff
• Communicate with clinics to obtain information and guidance for prior authorization submissions
• Conduct patient outreach regarding medication coverage and financial assistance options, including pharmacy recommendations
• Communicate coverage determinations and coordinate patient follow-up on behalf of client clinics
• Document accurately and promptly in client EMR systems and Visante tracking tools
• Assist with onboarding and training client-employed medication access specialists
• Contribute to process improvements
• Collaborate with Visante team members and leadership, providing operational insight and constructive feedback
• Complete other duties as assigned

• Oversee daily operations and staffing for assigned teams
• Adjust staff schedules and address workflow gaps
• Assist with recruiting, hiring, evaluating, and retaining personnel
• Address personnel issues and establish performance and workplace behavior expectations
• Provide coaching, feedback, and professional development
• Coordinate training, competency assessments, and quality review activities
• Respond to client inquiries and triage requests
• Monitor patient access, productivity, satisfaction, and workflow-efficiency KPIs, implementing corrective actions
• Ensure compliance with healthcare regulations, privacy requirements, and organizational policies
• Review medication authorizations and determine appropriate actions
• Conduct benefits investigations and assess coverage and out-of-pocket costs
• Identify financial assistance options
• Collaborate with clinics to obtain documentation, submit prior authorizations, and support coverage-denial appeals
• Communicate authorization determinations, coverage outcomes, financial assistance options, and pharmacy access pathways to patients
• Ensure accurate and timely documentation in client EMR systems and Visante tracking platforms
• Support client onboarding, training, workflow optimization, and continuous process improvement
• Collaborate with Visante leadership, clients, clinical staff, and interdepartmental teams
• Complete other duties as assigned

• Oversee daily operations and staffing for assigned teams
• Adjust staff schedules and address workflow gaps
• Assist with recruiting, hiring, evaluating, and retaining personnel
• Address personnel issues and establish performance and behavior expectations
• Provide coaching, feedback, and professional development
• Coordinate training, competency assessments, and quality review activities
• Respond to client inquiries and triage requests
• Monitor patient access, productivity, satisfaction, and workflow efficiency KPIs
• Implement corrective actions as needed
• Ensure compliance with healthcare regulations, privacy requirements, and organizational policies
• Review medication authorizations and determine appropriate actions
• Conduct benefits investigations and assess coverage and out-of-pocket costs
• Identify financial assistance options
• Collaborate with clinics to obtain documentation, submit prior authorizations, and support coverage-denial appeals
• Communicate authorization determinations, financial assistance options, and pharmacy access pathways to patients
• Ensure accurate and timely documentation in client EMR systems and Visante tracking platforms
• Support client onboarding, training, workflow optimization, and continuous process improvement
• Collaborate with Visante leadership, clients, clinical staff, and interdepartmental teams
• Complete other duties as assigned

Learning and Development

• Design, develop, and update instructional materials for Field Services, including onboarding curricula, technical/procedural training, and soft skill modules
• Partner with subject matter experts, Field Services leadership, and Operations to identify training needs, gather content, and validate technical and process information
• Apply adult learning theory and instructional design methodologies such as ADDIE and SAM
• Develop training for instructor-led, virtual instructor-led, self-paced eLearning, video, and blended learning programs
• Build and maintain content within the Learning Management System and SharePoint platforms
• Create assessments, knowledge checks, and evaluation tools
• Support new hire onboarding and ongoing skill training for field personnel
• Collaborate with Quality, Compliance, and Operations to align content with policies, procedures, and regulatory requirements
• Gather and analyze learner feedback and performance data to improve training
• Maintain version control and documentation standards
• Stay current on instructional design trends, tools, and technologies, and recommend improvements

Supervisor, Medication Access Specialist

Medication Access Specialist

Medication Access Specialist

Supervisor, Medication Access Specialist

Medication Access Specialist

Supervisor, Medication Access Specialist

Supervisor, Medication Access Specialist

Instructional Designer