Visio Lending

Solutions Engineer

• Troubleshoot production and development issues across software applications, data systems, reporting platforms, integrations, internal tools, and engineering workflows
• Maintain and troubleshoot data warehousing, analytics, reporting, and business intelligence systems
• Perform SQL-based data analysis and troubleshoot ETL/ELT pipelines
• Support Power BI reports and dashboards
• Use AI-enabled tools for code analysis, debugging, SQL/query writing, test generation, documentation, requirements analysis, system design, data analysis, and technical triage
• Read, understand, modify, and write code, primarily using Python, C#, SQL, and PowerShell
• Assist with engineering projects across software, data engineering, reporting, Salesforce, Azure, APIs/integrations, DevOps/pipelines, and internal business systems
• Work helpdesk/ticketing system tickets, including acknowledgement, triage, troubleshooting, resolution, documentation, and escalation
• Diagnose issues using logs, system behavior, API responses, data flows, configuration, permissions, and user-reported symptoms
• Participate in deployments, releases, production changes, and validation activities
• Support monitoring, logs, alerts, and incident triage
• Create and maintain technical documentation, troubleshooting guides, knowledge articles, runbooks, and process documentation
• Collaborate with engineers, analysts, developers, and business stakeholders to identify root causes and implement solutions
• Independently handle appropriately scoped troubleshooting, maintenance, documentation, support, and enhancement work
• Identify recurring issues and recommend improvements to systems, processes, automation, reporting, security posture, and support workflows
• Support responsible and secure AI usage
• Perform other responsibilities based on business needs

Technical Solutions Engineer