Call Center Representative

Vision Innovation Partners

. Respond to incoming calls efficiently and effectively with high-quality service .

Posted 11/10/2026part-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while efficiently managing patient interactions and administrative tasks. Proficient in data entry and scheduling systems, ensuring compliance with HIPAA regulations and maintaining patient confidentiality.

Highest-signal resume keywords

Customer Service SkillsData Entry AccuracyEMR/EHR SystemsTime Management SkillsBilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryComputerized Scheduling SystemsMicrosoft WordMicrosoft OutlookMicrosoft Excel

Soft Skills

Communication SkillsCritical ThinkingMultitaskingPositive AttitudeCollaboration

Tools & Technologies

EMR SystemsEHR Systems

Industry Keywords

HIPAA CompliancePatient CareAppointment SchedulingInsurance VerificationPatient Privacy

About the role

Key responsibilities & impact

Respond to incoming calls efficiently and effectively with high-quality service
Handle inbound calls to increase business through customer satisfaction and retention
Answer general patient questions courteously and patiently
Confirm, schedule, and reschedule appointments
Follow up with patients on scheduled appointments
Update patient demographics
Collect and verify insurance information
Make outbound calls to patients and clinics
Handle online appointment requests and email inquiries
Task messages to clinics
Perform administrative functions and other assigned duties/projects
Work collaboratively with departments to ensure a positive patient experience

Requirements

What you’ll need

Excellent customer service and communication skills
Knowledge of Microsoft Word, Outlook, and Excel
Accuracy in data entry/typing and computerized scheduling systems (EMR/EHR)
Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations
Ability to handle multiple inbound calls in a fast-paced, challenging environment
Ability to multitask and navigate several systems at the same time
Positive cheerful attitude
Demonstration of critical thinking skills
Excellent time management skills
Ability to prioritize tasks
Ability to work collaboratively and courteously with all other departments
Pleasant speaking voice and professional mannerisms
Excellent computer skills
Reliable internet
Quiet dedicated space to work from
Ability to work in a fast-paced environment
All shifts are in Eastern Standard Time (EST)
Monday through Friday, 8:30AM–5:00PM
Bi-lingual (English/Spanish) preferred, but not necessary
Experience in a health/patient care environment desired

Benefits

Comp & perks

Competitive compensation package
Excellent comprehensive benefits
401(K)
Significant eye care discounts
Continuing education allowances
Career growth and development
PTO and holidays off
Company computer and equipment