Vision Innovation Partners

Call Center Representative

• Respond to incoming calls efficiently and effectively while providing high-quality service
• Handle inbound calls to increase business through customer satisfaction and retention
• Answer general patient questions with courtesy and patience
• Confirm, schedule, and reschedule appointments
• Follow up with patients on scheduled appointments
• Update patient demographics
• Collect and verify insurance information
• Make outbound calls to patients and clinics
• Handle online appointment requests and email inquiries
• Task messages to clinics
• Perform administrative functions and other assigned duties/projects