Call Center Representative

. Respond to incoming calls efficiently and effectively while providing high-quality service .

Posted 9/25/2026part-timeRemote • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Respond to incoming calls efficiently and effectively while providing high-quality service
Handle inbound calls to increase business through customer satisfaction and retention
Answer general patient questions with courtesy and patience
Confirm, schedule, and reschedule appointments
Follow up with patients on scheduled appointments
Update patient demographics
Collect and verify insurance information
Make outbound calls to patients and clinics
Handle online appointment requests and email inquiries
Task messages to clinics
Perform administrative functions and other assigned duties/projects

What you’ll need

Applicants must reside in PA, MD, VA, DC, FL, or GA to be considered and eligible for hire
Excellent customer service and communication skills
Knowledge of Microsoft Word, Outlook, and Excel
Accuracy in data entry/typing and computerized scheduling systems (EMR/EHR)
Bi-lingual (English/Spanish) preferred but not necessary
Professional and confidential work ethic maintaining patient privacy by adhering to applicable HIPAA regulations
Ability to handle multiple inbound calls in a fast-paced environment
Ability to multitask and navigate several systems simultaneously
Positive cheerful attitude
Critical thinking skills
Excellent time management skills
Ability to prioritize tasks
Ability to work collaboratively and courteously with other departments
Pleasant speaking voice and professional mannerisms
Excellent computer skills
Reliable internet
Quiet dedicated workspace
Ability to work well in a fast-paced environment
Availability for Monday through Friday, 8:30 AM–5:00 PM EST

Comp & perks