Vision RT Ltd

Support Engineer

• Provide a strong on-site IT presence at the Colorado Training Centre
• Support, maintain, and ensure the reliability of local and remote IT systems
• Support end-user devices, network connectivity, training environments, and AV systems
• Ensure the training facility remains fully operational
• Support training activities
• Act as the primary IT contact for US-based stakeholders
• Contribute to wider global IT support coverage where time zone alignment allows
• Provide end-user IT support across the business globally, with a primary focus on the US user base

IT Support Engineer – Level II

General

• Investigate support tickets with root-cause analysis as the goal and regulatory report writing as the end result
• Assist in reviewing and classifying complaints against applicable regulations and company procedures to determine reportability
• Work with internal and external stakeholders to investigate complaints, determine root cause, and close or escalate cases as appropriate
• Liaise with the Product Risk Management Team and other internal teams to complete initial risk assessments
• Assist in supporting internal and external audits by Vision RT’s notified body and other third parties
• Collaborate with Quality & Regulatory Compliance, Production, R&D, Service, and other teams
• Once trained, act as an internal auditor to ISO 13485, MDSAP, and the EU MDR
• Perform other reasonably required duties
• Undertake occasional UK and international travel

IT Support Engineer – Level II

Post-Market Surveillance, Complaints Specialist