Field Service Engineer – IT & Systems

Vision RT Ltd

. Install, configure, commission, support, and maintain Vision RT’s product portfolio at customer sites .

Posted 10/13/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, configuring, and maintaining Microsoft Windows-based systems and providing technical support in healthcare technology environments. Strong problem-solving abilities and customer service focus are essential for success in this role.

Highest-signal resume keywords

Microsoft Windows Operating SystemsTechnical SupportNetworking FundamentalsCybersecurity Best PracticesHealthcare Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationSoftware TroubleshootingNetwork ConnectivityPC Hardware KnowledgeInstallation ProceduresPreventative MaintenanceRemote Support ApplicationsCommand-Line TroubleshootingSQL Database UnderstandingRAID Technologies

Soft Skills

Problem-SolvingCommunication SkillsInterpersonal SkillsCustomer Service FocusIndependent Work

Tools & Technologies

Microsoft WindowsWindows ServerNetwork Security ToolsPPE RequirementsRemote Support Tools

Certifications & Qualifications

CompTIA A+Microsoft Certifications

Industry Keywords

Healthcare TechnologyMedical DevicesRadiotherapyMedical ImagingRegulated Technical Environments

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsSQL

About the role

Key responsibilities & impact

Install, configure, commission, support, and maintain Vision RT’s product portfolio at customer sites
Conduct site surveys and assess installation requirements for system deployment
Provide remote and on-site technical support, diagnosing and resolving software, hardware, operating system, and connectivity issues
Perform preventative maintenance, system upgrades, software updates, and product enhancements
Configure and troubleshoot Microsoft Windows-based systems and associated devices
Troubleshoot network connectivity and communication issues with customer IT teams
Maintain service documentation, installation records, maintenance reports, and customer activity logs
Build strong customer relationships through professional, responsive, customer-focused service
Travel throughout the assigned region for installations, maintenance, training, and customer requests
Perform physical installations, including mounting wall monitors, routing communication cables up to 50 metres, and installing equipment to safety and quality standards
Work safely on ladders and alongside third-party contractors in construction, hospital, and clinical environments
Participate in evening and occasional weekend work when required
Travel to customer sites at short notice when business or customer needs demand
Support Vision RT’s Surface Guided Radiation Therapy solutions, which use advanced 3D cameras to improve radiation therapy for cancer patients

Requirements

What you’ll need

Strong working knowledge of Microsoft Windows operating systems, including Windows configuration and system settings, Device Manager, disk and storage management, BIOS and firmware configuration, Windows services and security settings, and Event Viewer
Experience diagnosing and resolving software, operating system, and hardware issues in a customer-facing environment
Good understanding of networking fundamentals, including IP addressing, VLANs, DNS, DHCP, firewalls, network security principles, protocols, ports, Windows networking tools, and command-line troubleshooting utilities
Experience troubleshooting network connectivity using ping, tracert, ipconfig, and remote support applications
Understanding of cybersecurity best practices, endpoint protection, system hardening, and customer IT security requirements
Solid PC hardware knowledge, including component replacement, peripheral configuration, and hardware connectivity and performance
Experience delivering remote and on-site technical support
Strong problem-solving and fault-finding skills
Excellent communication and interpersonal skills with a customer-service focus
Ability to work independently and manage priorities across multiple customer locations
Ability to interpret technical documentation and follow installation, maintenance, and service procedures
Willingness to travel extensively throughout the US, up to 90% of working time, including frequent overnight and occasional weekend travel
Ability to work evenings and occasional weekends when required
Ability to travel to customer sites at short notice
Ability to work safely on ladders and in construction, hospital, and clinical environments while following PPE and site safety requirements
Desirable: Experience supporting Microsoft Windows Server environments
Desirable: Basic understanding of SQL databases and database connectivity
Desirable: Familiarity with RAID technologies and storage systems
Desirable: Experience in healthcare technology, medical devices, radiotherapy, medical imaging, or other regulated technical environments
Desirable: Relevant technical certifications such as CompTIA A+, Microsoft certifications, or equivalent industry-recognised qualifications

Benefits

Comp & perks

Opportunities for overtime and travel pay
Medical benefits
Financial benefits
401(k) eligibility
Paid time off benefits
Parental leave
Scheduled non-travel periods for administrative responsibilities, training, professional development, and other business needs