Field Service Engineer – IT & Systems

Vision RT Ltd

. Install, configure, commission, support, and maintain the Vision RT product portfolio at customer sites .

Posted 10/12/2026full-timeKuala Lumpur • MalaysiaMid-LevelSenior💰 MYR 100,000 - MYR 150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, configuring, and maintaining Microsoft Windows-based systems and network connectivity in customer-facing environments. Proficient in delivering technical support and building strong customer relationships while adhering to safety standards in clinical and construction settings.

Highest-signal resume keywords

Microsoft Windows Operating SystemsNetwork TroubleshootingTechnical Support DeliveryCustomer Relationship ManagementCybersecurity Best Practices

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows ConfigurationNetwork FundamentalsSoftware TroubleshootingPC Hardware KnowledgeSystem HardeningSQL Database UnderstandingRAID TechnologiesPreventative MaintenanceInstallation ProceduresDevice Manager

Soft Skills

Customer-Focused ServiceIndependent WorkPriority ManagementTechnical Documentation InterpretationAdaptability to Travel

Tools & Technologies

Remote Support ApplicationsCommunication CablesMonitoring EquipmentPPE ComplianceConstruction Tools

Certifications & Qualifications

CompTIA A+Microsoft Certifications

Industry Keywords

Healthcare TechnologyMedical DevicesRadiotherapyMedical ImagingRegulated Technical Environments

Tech Stack

Tools & technologies

Cyber SecurityDNSFirewallsSQL

About the role

Key responsibilities & impact

Install, configure, commission, support, and maintain the Vision RT product portfolio at customer sites
Conduct site surveys and assess installation requirements and deployment readiness
Deliver remote and on-site technical support for software, hardware, operating system, and connectivity issues
Perform preventative maintenance, system upgrades, software updates, and product enhancements
Configure and troubleshoot Microsoft Windows-based systems and associated devices
Troubleshoot network connectivity and communication issues with customer IT teams
Maintain service documentation, installation records, maintenance reports, and customer activity logs
Build strong customer relationships through professional, responsive, customer-focused service
Travel throughout the ASEAN region for installations, maintenance, training, and customer requests, with occasional travel to other regions
Perform physical installations, including mounting wall monitors, routing communication cables up to 50 metres, and installing equipment to safety and quality standards
Work alongside third-party contractors in construction, hospital, and clinical environments
Participate in evening and occasional weekend work when required
Travel to customer sites at short notice when business or customer needs demand

Requirements

What you’ll need

Strong working knowledge of Microsoft Windows operating systems, including Windows configuration and system settings, Device Manager, disk and storage management, BIOS and firmware configuration, Windows services and security settings, and Event Viewer
Experience diagnosing and resolving software, operating system, and hardware issues in a customer-facing environment
Good understanding of networking fundamentals, including IP addressing, VLANs, DNS, DHCP, firewalls, network security principles, protocols, and ports
Experience troubleshooting network connectivity using ping, tracert, ipconfig, and remote support applications
Understanding of cybersecurity best practices, endpoint protection, system hardening, and customer IT security requirements
Solid PC hardware knowledge, including component replacement, peripheral configuration, troubleshooting, connectivity, and performance
Experience delivering remote and on-site technical support
Ability to work independently and manage priorities across multiple customer locations
Ability to interpret technical documentation and follow installation, maintenance, and service procedures
Comfortable with frequent overnight travel, occasional weekend travel, and travel up to 90% of working time
Ability to work safely on ladders and in construction, hospital, and clinical environments while adhering to PPE and site safety requirements
Desirable: Experience supporting Microsoft Windows Server environments
Desirable: Basic understanding of SQL databases and database connectivity
Desirable: Familiarity with RAID technologies and storage systems
Desirable: Experience in healthcare technology, medical devices, radiotherapy, medical imaging, or other regulated technical environments
Desirable: Relevant technical certifications such as CompTIA A+, Microsoft certifications, or equivalent industry-recognised qualifications

Benefits

Comp & perks

Opportunities for overtime and travel pay
Scheduled non-travel periods for administrative responsibilities, training, professional development, and other business needs
Equal employment and development opportunity regardless of race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status