FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in providing Tier 2 client infrastructure support, with a strong focus on AWS cloud environments, Windows and Linux server administration, and advanced troubleshooting. Proficient in scripting and automation, with a commitment to maintaining high service levels and effective communication with stakeholders.
Highest-signal resume keywords
AWS Cloud EnvironmentsWindows Server AdministrationLinux Server AdministrationPowerShell ScriptingNetwork Infrastructure Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AWS CloudWindows ServerLinux ServerPowerShellBashRouter ConfigurationFirewall ConfigurationAdvanced TroubleshootingIncident ManagementRoot Cause Analysis
Soft Skills
Organizational SkillsTime ManagementProfessional Communication
Tools & Technologies
CloudWatchCloudTrailIISApacheNginxZendeskSmartsheet
Industry Keywords
ITIL FrameworkClient-Facing SupportERP SolutionsSAP Business One
Tech Stack
Tools & technologiesApacheAWSCloudERPFirewallsLinuxNGINXPythonRuby
About the role
Key responsibilities & impact- Provide Tier 2 client infrastructure support through the TotalCare Support Team
- Handle a continuous flow of tickets, requests, and escalations across multiple systems and platforms
- Rapidly triage, prioritize, and manage concurrent issues while meeting defined SLAs
- Manage client incidents end-to-end, from identifying and troubleshooting issues to resolving complex escalations in Windows and Linux server environments
- Administer end-user and security profiles across 100+ servers
- Configure, deploy, and maintain AWS cloud environments
- Use CloudWatch and CloudTrail for proactive monitoring and performance optimization
- Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux
- Conduct root cause analyses and implement corrective and preventive measures
- Develop and maintain PowerShell and Bash automation scripts
- Configure and support IIS, Apache, Nginx, and file/print services
- Coordinate and execute server maintenance and backup programs
- Assist customers with restores when required
- Create and maintain internal documentation for support procedures and best practices
Requirements
What you’ll need- Minimum of 5 years of hands-on experience working with AWS cloud environments, with strong troubleshooting and infrastructure support skills
- Minimum of 5 years of experience supporting network infrastructure, including routers, firewalls, and related networking technologies
- A Bachelor degree or an equivalent combination of education with a minimum of 5 years’ experience working in a client-facing support role
- Proven experience supporting Windows and Linux systems in mission-critical environments
- Demonstrated competency in server administration and security protocols
- Knowledge and exposure configuring routers and firewalls
- Scripting experience using Python, Bash, Ruby, or Power Shell
- Familiarity with support ‘best practices’ (e.g. ITIL Framework)
- Experience supporting servers in an AWS (or other cloud environment)
- Knowledge and experience supporting ERP solutions
- Exposure to SAP Business One is an asset
- Experience with Smartsheet or similar project/task management tools
- Experience with Zendesk ticketing system
- Ability to process and resolve a high volume of requests efficiently
- Strong organizational and time-management skills
- Clear, professional communication with technical and non-technical stakeholders
- Ability to work in Pacific Time (PST) hours; candidates in Mountain Time (MST) may be considered if they can align with required working hours
Benefits
Comp & perks- Competitive total rewards program
- Employer investment in employee growth, well-being, and success