Vision33

Implementation Specialist

• Provide consulting, training, and support to implement Sage’s cloud-native HCM solution for small and medium-sized businesses
• Work with HR and operations leaders during discovery and requirements analysis
• Develop clear, actionable understanding of clients’ HR, payroll, onboarding, performance management, and related processes
• Assist customers with preparing, migrating, validating, and auditing confidential employee data
• Configure and customize Sage HCM modules and workflows
• Collaborate with internal specialists and customer stakeholder groups
• Deliver smooth, timely, and budget-friendly implementations that meet customer objectives

HCM Implementation Consultant

IT Support

• Provide Tier 2 client infrastructure support through the TotalCare Support Team
• Handle a continuous flow of tickets, requests, and escalations across multiple systems and platforms
• Rapidly triage, prioritize, and manage concurrent issues while meeting defined SLAs
• Manage client incidents end-to-end, from identifying and troubleshooting issues to resolving complex escalations in Windows and Linux server environments
• Administer end-user and security profiles across 100+ servers
• Configure, deploy, and maintain AWS cloud environments
• Use CloudWatch and CloudTrail for proactive monitoring and performance optimization
• Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux
• Conduct root cause analyses and implement corrective and preventive measures
• Develop and maintain PowerShell and Bash automation scripts
• Configure and support IIS, Apache, Nginx, and file/print services
• Coordinate and execute server maintenance and backup programs
• Assist customers with restores when required
• Create and maintain internal documentation for support procedures and best practices

HCM Implementation Consultant

Cloud IT Support Consultant