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Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Provide outstanding technical support to a wide range of businesses and their staff as part of the National Service Desk
- Support endpoints, including hardware, operating systems and applications
- Support identity, cyber security, Microsoft 365 and office technologies
- Use the latest technical management solutions
- Deliver remote support by phone, email, portal and chat
- Deliver onsite client support
- Participate in the delivery of broader services, including changes and projects
- Work across multiple client environments
- Respond to incidents and service requests while considering their impact on clients’ work
- Help clients use technology to enable business success
Requirements
What you’ll need- Generally at least 2 years’ experience in similar roles, although candidates with less experience may be considered
- Experience working at an MSP is highly desirable
- Good technical skills and experience with Windows 11
- Experience managing endpoints, including deployment via Autopilot and management via Intune
- Experience supporting Microsoft 365 applications and services including Outlook, Teams, SharePoint, OneDrive for Business and office productivity tools
- Experience with Entra ID for identity and access management, including MFA and conditional access
- Experience with cyber security tools
- Relevant Microsoft Certifications, or actively working towards them
- M365 Certified Endpoint Administrator Associate (MD-102) certification, or completion anticipated within the first four months of employment
- Outstanding verbal and written communication skills
- Passion for customer service, patience and empathy
- Excellent understanding of service desk processes
- Solid problem-solving and critical-thinking skills
- Excellent time-management skills
- Ability to work collaboratively as part of a team or independently
- Reliability and dependability, taking ownership of assigned work
- Commitment to ongoing professional development and training
- Australian driver’s licence
- Australian Citizen or Permanent Resident status
- Agreement to complete a Criminal History Clearance Check and security background check
- Ability to participate in an after-hours support roster and occasional after-hours/weekend work
Benefits
Comp & perks- Above average remuneration
- Hybrid/flexible positions aligned to the specific job and client needs
- Personalised professional development plan with opportunities for career progression
- Free breakfast, light lunches, snacks, cafe quality coffee and drinks
- Regular social events, Friday Night drinks and BBQ
- Access to company cars
- Ongoing training and support to achieve required Microsoft certification
- Brand-new modern office with terrace, great views, luxe end-of-trip facilities including towel service
- Easy access to public transport