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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B sales and account management, with a strong focus on selling AI solutions for customer service. Proven ability to manage long sales cycles, build client relationships, and deliver tailored proposals that drive business value.
Highest-signal resume keywords
B2B Sales ExperienceAI Solutions SellingCRM Pipeline ManagementNegotiation SkillsConsultative Selling Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCold CallingSales Process ManagementProposal DevelopmentClient OnboardingSales Target AchievementMarket Trend AnalysisCustomer Service AutomationDiscovery SessionsROI-Driven Proposals
Soft Skills
Relationship BuildingOrganizational SkillsListening SkillsTrust BuildingCommunication Skills
Tools & Technologies
CRM SoftwareAI AgentsContact Center SolutionsEmail Campaign ToolsSales Forecasting Tools
Industry Keywords
Contact CenterBPOCustomer ServiceBankingInsuranceOutbound ProspectingSales CycleStakeholder ManagementMarket FeedbackUpselling
About the role
Key responsibilities & impact- Prospect for and cold-call new clients through outreach
- Pick up qualified opportunities and own them through signature
- Qualify and prioritize opportunities based on need, budget and timing
- Run discovery sessions to understand client operations, pain points and goals
- Deliver tailored demos and presentations of AI Agents for chat, voice and email and call center quality auditing
- Build ROI-driven proposals with Product and Delivery teams
- Negotiate and close deals through long sales cycles with multiple stakeholders
- Ensure smooth handoff of new clients to implementation
- Maintain client relationships after go-live and identify upsell, cross-sell and new-use-case opportunities
- Manage partner relationships and referred clients, and help onboard new partners
- Provide customer and market feedback to the Product team
- Generate opportunities through networks, partners, events, email campaigns and targeted outreach
- Maintain an organized CRM pipeline with clear next steps and accurate forecasts
- Monitor trends in AI, contact centers and customer service automation
- Meet and exceed sales targets
Requirements
What you’ll need- 3+ years of experience in B2B sales, account management or business development
- Hands-on experience in the contact center or BPO world, with a solid understanding of how the operation works
- Experience selling AI solutions for customer service, including outbound prospecting and cold calling
- Proven track record of closing deals and running the sales process end to end, from discovery to signature
- Comfort with long sales cycles and conversations at manager and director level
- Consultative approach: asking the right questions, listening first and building proposals around real business value
- Strong negotiation skills and ability to build relationships based on trust
- Organized way of working, with experience managing a pipeline in a CRM
- Native Portuguese and professional English
- Legal eligibility to work in Portugal
- Experience with banking or insurance companies (nice to have)
- Professional Spanish (nice to have)
Benefits
Comp & perks- Competitive pay, reviewed regularly as you grow with us
- Real room to grow, in a company that's expanding internationally
- AI agents and product support that take the heavy lifting off your plate
- Health insurance
- Flex Benefits
- Remote-first model
- Free coffee, arcade machines, rooftops and terraces at the offices
- Regular team events