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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Solutions Engineering and Technical Pre-Sales, with a strong ability to translate business requirements into functional and technical solution designs. Proficient in managing project scopes, risks, and resource allocation while effectively communicating complex technical concepts to diverse stakeholders.
Highest-signal resume keywords
Solutions EngineeringTechnical Pre-SalesREST APIsStakeholder ManagementProject Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Solution DesignProject EstimationIntegration AssessmentAI AgentsVoicebotsChatbotsNLUB2B Software SolutionsFunctional Resource AllocationTechnical Architecture
Soft Skills
Excellent CommunicationAnalytical MindsetAttention to DetailOwnershipProactive Approach
Tools & Technologies
CRMsContact Center PlatformsWebhooksEnterprise SaaS Solutions
Industry Keywords
Customer ExperienceBPOConsulting FirmsSystem IntegratorsBankingInsurance
About the role
Key responsibilities & impact- Lead discovery sessions with client stakeholders across business, operations and IT
- Translate business requirements into functional and technical solution designs
- Define scope, assumptions, dependencies and integration needs
- Assess technical feasibility and implementation approaches for AI Agents across voice, chat and quality management
- Define integrations with APIs, REST integrations, webhooks, CRMs and contact center platforms
- Estimate functional and technical effort, risks, project scopes and timelines
- Prepare and deliver tailored product demonstrations and Proofs of Concept
- Support Sales throughout pre-sales and contribute to RFPs, security questionnaires and integration assessments
- Present and defend proposed solutions to technical and business stakeholders
- Translate sold solutions into structured delivery plans
- Coordinate functional and technical resource allocation across multiple projects
- Ensure a smooth handover from pre-sales to delivery
- Serve as the main technical point of contact during implementation
- Identify delivery risks, scope changes and resource constraints
- Act as a trusted technical advisor throughout the customer journey
- Lead technical workshops, project follow-ups and solution validation sessions
- Communicate technical concepts to business and IT stakeholders
- Identify opportunities to expand existing solutions through new use cases, integrations and AI capabilities
Requirements
What you’ll need- 4+ years of experience in Solutions Engineering, Technical Pre-Sales, Technical Consulting, Software Delivery or a similar client-facing role
- Experience designing and proposing software solutions in a B2B environment, ideally within enterprise accounts
- Strong understanding of integrations and technical architectures, including REST APIs, webhooks, CRMs and contact center platforms
- Ability to translate business requirements into functional and technical solution designs
- Experience estimating project effort, defining scope and identifying technical dependencies and risks
- Experience coordinating technical and functional teams, managing project priorities and allocating resources across multiple projects
- Confidence in leading client-facing meetings, workshops and technical presentations with senior business stakeholders and IT teams
- Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts clearly and practically
- Structured, analytical and proactive mindset, with strong ownership and attention to detail
- Native Portuguese and professional English
- Availability for occasional business travel in Portugal and Spain
- Legal eligibility to work in Portugal
- Nice to have: experience in contact centers, Customer Experience (CX) or BPO environments
- Nice to have: practical knowledge of LLMs, AI Agents, NLU, voicebots or chatbots
- Nice to have: experience with enterprise SaaS solutions and complex integrations
- Nice to have: previous experience in consulting firms, system integrators or technology companies
- Nice to have: professional Spanish
- Nice to have: experience working with banking or insurance clients
Benefits
Comp & perks- Competitive pay, reviewed regularly as you grow with us
- Real room to grow, in a company that's expanding internationally
- AI agents and product support that take the heavy lifting off your plate
- Health insurance
- Flex Benefits
- Remote-first model
- Free coffee, arcade machines, rooftops and terraces at the offices
- Occasional team events