Support Specialist – Platform

Vista Group

. Provide proactive technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally .

Posted 9/23/2026full-timeCape Town • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in providing technical support and incident management for Cloud, SaaS, and managed service clients, with strong expertise in SQL Server and Azure. Capable of mentoring staff and improving platform monitoring technology while ensuring effective collaboration across global teams.

Highest-signal resume keywords

SQL ServerAzureCloud SupportMicrosoft AZ900 CertificationIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL StatementsTechnical ConfigurationError Log InterpretationProactive Platform MonitoringIncident Resolution

Soft Skills

TeamworkCommunicationContinuous ImprovementInitiativeBusiness Awareness

Tools & Technologies

Monitoring ToolsVista Issues SystemPlatform Monitoring Technology

Certifications & Qualifications

Microsoft AZ900Microsoft AZ104

Industry Keywords

SaaSVMSCloudIT SupportManaged Services

Tech Stack

Tools & technologies

AzureCloudSQL

About the role

Key responsibilities & impact

Provide proactive technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally
Use proactive platform monitoring technology to identify and address incidents
Respond to and resolve incidents logged for Cloud, VMS, and SaaS
Collaborate with Vista teams globally to resolve incidents
Read and understand program code to assist with problem solving
Use SQL Server, SQL statements, Azure, and monitoring tools for problem solving
Read and interpret error logs
Record support call details in Vista’s issues system
Lead by example and assist with mentoring and training new staff
Provide urgent after-hours support while on rotation
Continuously build platform and product expertise and act as a subject matter expert
Handle escalated platform access, support, modifications, and configuration outside the user interface or tooling
Become proficient in platform monitoring tools
Improve platform monitoring technology and alerting maturity
Perform technical configuration for client requests or project work
Contribute to support documentation, articles, and playbooks
Travel domestically or internationally

Requirements

What you’ll need

Two years or more experience working in an IT support or services type role
Experience working with Azure, SaaS, VMS, and Cloud (preferred)
Microsoft AZ900 and AZ104 certifications (preferred)
Strong knowledge of SQL Server and networking
Undergraduate degree in IT (preferred)
Ability to work outside normal business hours, on weekends, on-call, or rotating-day schedules when required
Availability on rotation with a cell phone for urgent after-hours support issues
Willingness to travel domestically or internationally
Strong teamwork, communication, continuous improvement, initiative, and business awareness

Benefits

Comp & perks

After-hours work will be well coordinated and compensated for
Ongoing learning and improvement of tech skills
Knowledge sharing and ideas in the team
Dynamic and open culture
Mentoring and career development opportunities
Fun team events, including the Vista Innovation Cup
Equal opportunity and inclusive employment policies