Vista Group

Customer Support

• Provide proactive technical support and incident management services for Cloud, SaaS, and managed service clients globally
• Work with proactive platform monitoring technology to identify and address incidents
• Lead by example and assist with mentoring and training new staff
• Respond to and resolve incidents logged for Cloud, VMS, and SaaS
• Collaborate with Vista teams globally to resolve incidents
• Read and understand program code to assist with problem solving
• Use SQL Server and SQL statements for problem solving
• Use Azure and monitoring tools for problem solving
• Read and interpret error logs
• Record support call details in Vista’s issues system
• Participate in an on-call rotation using a cell phone for urgent after-hours support
• Travel domestically or internationally
• Build platform and product expertise and act as a subject matter expert
• Provide escalated platform access, support, modifications, and configuration outside the user interface or tooling
• Become proficient with platform monitoring tools
• Improve platform monitoring technology and alerting maturity
• Perform technical configuration for client requests or project work
• Contribute to support documentation, articles, and playbooks

Support Specialist – Platform

• Provide proactive technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally
• Use proactive platform monitoring technology to identify and address incidents
• Respond to and resolve incidents logged for Cloud, VMS, and SaaS
• Collaborate with Vista teams globally to resolve incidents
• Read and understand program code to assist with problem solving
• Use SQL Server, SQL statements, Azure, and monitoring tools for problem solving
• Read and interpret error logs
• Record support call details in Vista’s issues system
• Lead by example and assist with mentoring and training new staff
• Provide urgent after-hours support while on rotation
• Continuously build platform and product expertise and act as a subject matter expert
• Handle escalated platform access, support, modifications, and configuration outside the user interface or tooling
• Become proficient in platform monitoring tools
• Improve platform monitoring technology and alerting maturity
• Perform technical configuration for client requests or project work
• Contribute to support documentation, articles, and playbooks
• Travel domestically or internationally

Full-stack Engineer

• Write clean, maintainable code following Vista best practices
• Own and deliver features from design to deployment
• Investigate and resolve problems, identifying root causes
• Actively participate in team retrospectives, demos, and technical discussions
• Mentor junior developers and share knowledge across the team
• Apply product knowledge in architectural decisions and problem-solving
• Contribute independently to features and systems
• Collaborate across teams
• Improve product quality and team delivery
• Follow high standards in coding practices, security, performance considerations, and test coverage

Senior Software Engineer, Angular

Product Designer

• Lead the design of innovative, user-centered products aligned with business strategy
• Influence product direction and advocate for design excellence across the organization
• Mentor and coach designers, especially junior team members
• Strategize, create, and deliver guest-facing cinema software products
• Present design concepts to stakeholders, executives, and external partners
• Define success criteria and performance metrics for design initiatives
• Align design decisions with business objectives, user needs, and market trends
• Identify and mitigate design risks
• Drive end-to-end design processes including research, discovery, ideation, workshops, interaction design, and visual design
• Create wireframes, prototypes, and interaction flows
• Ensure accessibility standards and inclusive design principles are followed
• Collaborate with engineering to balance technical feasibility and design quality
• Support QA testing to validate UX requirements
• Maintain and evolve research methodologies, documentation, and design systems
• Ensure design documentation and assets are developer-ready
• Facilitate workshops, usability testing, and user research
• Identify innovation opportunities and propose solutions improving user experience and business outcomes
• Manage conflicting priorities and resolve design challenges

Support Specialist – Platform

Support Specialist – Platform

Senior Software Engineer, Angular

Senior Product Designer