Support Specialist – Platform

Vista Group

. Provide 24/7/365 proactive technical support and incident management for Cloud, SaaS, and managed service clients globally .

Posted 10/6/2026full-timeAuckland • New ZealandJuniorMid-Level💰 NZ$100,000 - NZ$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing proactive technical support for Cloud, SaaS, and managed services, utilizing SQL Server and Azure for incident management and problem-solving. Capable of mentoring staff and contributing to support documentation while effectively collaborating with global teams.

Highest-signal resume keywords

Proactive Technical SupportSQL Server ExpertiseAzure ExperienceMicrosoft AZ900 CertificationIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL ServerAzureCloud ServicesSaaSIncident ManagementTechnical ConfigurationError Log InterpretationPlatform MonitoringProactive Problem SolvingSupport Documentation

Soft Skills

Effective CommunicationTeam PlayerAbility to Challenge Status QuoAction-OrientedPrioritization Skills

Tools & Technologies

Monitoring ToolsVista Issues SystemPlatform Monitoring Technology

Certifications & Qualifications

Microsoft AZ900Microsoft AZ104

Industry Keywords

IT SupportManaged ServicesCinema IndustryNetworking

Tech Stack

Tools & technologies

AzureCloudSQL

About the role

Key responsibilities & impact

Provide 24/7/365 proactive technical support and incident management for Cloud, SaaS, and managed service clients globally
Use proactive platform monitoring technology to identify and address incidents
Respond to and resolve incidents for Cloud, SaaS, and managed services
Collaborate with Vista teams globally to resolve incidents
Read and understand program code for problem solving
Use SQL Server, SQL statements, Azure, and monitoring tools for problem solving
Read and interpret error logs
Record support-call details in Vista’s issues system
Mentor and train new staff
Participate in rotating urgent after-hours support
Travel domestically or internationally
Build platform and product expertise and act as a subject matter expert
Handle escalated platform access, support, modifications, and configuration outside the user interface or tooling
Use platform monitoring tools and improve monitoring and alerting maturity
Perform technical configuration for client requests or project work
Contribute to support documentation, articles, and playbooks

Requirements

What you’ll need

Two years or more experience working in an IT support or services type role
Experience working with Azure, SaaS, VMS, Cloud (preferred)
Microsoft AZ900, AZ104 (preferred)
Strong knowledge of SQL Server and networking
Undergraduate degree in IT (preferred)
Strong team player
Effective communicator
Ability to challenge the status quo and improve ways of working
Ability to take action, assess intelligent risks, and prioritize important work
Understanding of the cinema industry and wider business context
Willingness and ability to work weekends
Availability for rotating urgent after-hours support using a cell phone
Ability to travel domestically or internationally

Benefits

Comp & perks

Hybrid working (home and office based split, requiring regular weekly attendance in the Auckland office)
Medical and Life insurance
Volunteer day, enhanced paid parental leave and wellness benefits
Strong mentoring & career development focus
Fun team events including the Vista Innovation Cup
Continual learning and improvement of tech skills
Dynamic and open culture
Equal opportunity employment commitment