Support Specialist – Platform

Vista Group

. Provide proactive technical support and incident management services for Cloud, SaaS, and managed service clients globally .

Posted 9/23/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in providing technical support and incident management for Cloud, SaaS, and managed service clients, with strong expertise in SQL Server and Azure. Capable of mentoring staff and improving platform monitoring technology while ensuring effective problem resolution.

Highest-signal resume keywords

Technical SupportIncident ManagementSQL ServerAzureMicrosoft AZ900 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIncident ManagementSQL ServerAzureProblem SolvingTechnical ConfigurationPlatform MonitoringError Log InterpretationProactive MonitoringDocumentation Contribution

Soft Skills

MentoringCollaborationCommunicationAdaptabilityTeam Leadership

Tools & Technologies

CloudSaaSVMSMonitoring ToolsVista Issues System

Certifications & Qualifications

Microsoft AZ900 CertificationMicrosoft AZ104 Certification

Industry Keywords

IT SupportManaged ServicesProactive SupportIncident ResolutionPlatform Expertise

Tech Stack

Tools & technologies

AzureCloudSQL

About the role

Key responsibilities & impact

Provide proactive technical support and incident management services for Cloud, SaaS, and managed service clients globally
Work with proactive platform monitoring technology to identify and address incidents
Lead by example and assist with mentoring and training new staff
Respond to and resolve incidents logged for Cloud, VMS, and SaaS
Collaborate with Vista teams globally to resolve incidents
Read and understand program code to assist with problem solving
Use SQL Server and SQL statements for problem solving
Use Azure and monitoring tools for problem solving
Read and interpret error logs
Record support call details in Vista’s issues system
Participate in an on-call rotation using a cell phone for urgent after-hours support
Travel domestically or internationally
Build platform and product expertise and act as a subject matter expert
Provide escalated platform access, support, modifications, and configuration outside the user interface or tooling
Become proficient with platform monitoring tools
Improve platform monitoring technology and alerting maturity
Perform technical configuration for client requests or project work
Contribute to support documentation, articles, and playbooks

Requirements

What you’ll need

3 years or more experience working in IT support or services type role
Experience working with Azure, SaaS, VMS, and Cloud (preferred)
Microsoft AZ900 and AZ104 certifications (preferred)
Strong knowledge of SQL Server and networking
Undergraduate degree in IT (preferred)
Ability to work weekends
Availability for occasional, ad-hoc, scheduled on-call, or rotating-day after-hours support
Ability to travel domestically or internationally

Benefits

Comp & perks

After-hours work will be well coordinated and compensated for
Ongoing learning and improvement of tech skills
Knowledge sharing and idea sharing within the team
Dynamic and open culture
Benefits package
Mentoring and career development opportunities
Fun team events, including the Vista Innovation Cup
Equal opportunity and inclusive employment policies